Desktop Support L2
2 weeks ago
Desktop Engineer (L2) | FMS Engineer
The Desktop Support Technician is responsible for tracking, resolving and escalating
- incidents to ensure the highest levels of availability and adherence to service level
- agreements. Accountable for the technical and operational overview of Endpoints and
- constructed. This includes monitoring, correcting, and troubleshooting day-to-day issues
- an operations role as determined and scheduled by operations documentation.
- Job Responsibilities
- Sr.
Responsibility
Results Expected / Target
% of
- time
- spent
1
Governance
Provides information for Inventory
- Management.
10.00 %
2
Programs and Projects
Assisting various teams in executing
- Endpoint related deployments.
10.00 %
3
Service Delivery
Independently generates solutions
based on analytical, technical skills
- and business knowledge. Mentor and
- train other team members
Assist internal office staff with
training on Desktop products,
- including orientation on technical
- services, which include operating
- network procedures
Ensure the highest levels of
availability and adherence to service
- level agreements.
Mentoring FMSs teams unresolved
issues
30.00 %
4
Service Support
Problem solving Capability in IBM,
40.00 %
-Sr.
Responsibility
Results Expected / Target
% of
-time
**Job Information**:
Salary
**100000 - 300000**
***
Work Experience
**Experienced**
***
City
**Mumbai**
***
State/Province
**Maharashtra**
***
Country
**India**
***
Industry
**Customer Service**
***
Zip/Postal Code
**400004
-
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