Inside Sales Trainer

7 months ago

Gurgaon, India Fabhotels Full time

A bachelor's degree with relevant work experience.
- 2-3 Years of previous experience as a trainer or training specialist in a contact center or inside sales environment is highly desirable.
- Familiarity with contact center operations, customer service principles, and industry best practices.
- Experience in designing and delivering training programs using various instructional techniques and adult learning principles.
- Excellent written and verbal communication skills to effectively deliver training content, provide feedback, and interact with trainees and stakeholders.
- Strong presentation skills to engage and captivate trainees, utilizing visual aids, multimedia, and interactive activities.
- In-depth knowledge of products, services, systems, and processes relevant to the contact center's operations.
- Ability to provide constructive feedback and coaching to agents, supporting their skill development and performance improvement.
- Flexibility to adapt training approaches and materials to meet the diverse needs and learning styles of trainees.
- Collaborative mindset to work effectively with cross-functional teams, trainers, and supervisors to achieve training goals and align with organizational objectives.
- Develop and deliver training programs for contact center agents, focusing on customer service skills, product knowledge, systems and tools, and company policies and procedures.
- Create training materials, including presentations, manuals, job aids, and e-learning modules, to support training initiatives.
- Conduct new hire onboarding and orientation sessions to familiarize agents with the contact center environment, company culture, and job expectations.
- Deliver ongoing training sessions to address skill gaps, update agents on new processes or product updates, and enhance overall performance..
- Provide feedback and coaching to agents to improve their performance, customer interactions, and adherence to quality standards.
- Collaborate with Quality Analysts and Supervisors to align training content with quality standards and identify areas for improvement.
- Stay updated with industry trends, best practices, and emerging technologies in the contact center and customer service field.
- Assist in the development and implementation of training programs for process improvements, new product launches, or system updates.
- Maintain accurate training records and performance data for reporting purposes.

**Looking for immediate joiner**

**For more details kindly call on this number 8707396010**

**Contact Number
- Preeti Verma**

**Salary**: ₹500,000.00 - ₹700,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inside Sales Trainer (preferred)

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