HRo Service Portal Chat Support 2us 144777

2 weeks ago

Pune, India ADP Full time

Client facing role and serves as end-to-end point of contact HRO CS clients via Chat Support Channel
- The role requires an understanding of US Payroll, Benefits & HR related functional domains
- Providing WFN HR Technology and Best Practice/Consulting needs.to Comprehensive Services clients over chats
- Provide proactive support by initiating regular occurring outbound communication. Proactively case follow-ups to remedy the problems and offer solutions to improve the internal operation and administration of CS products & services.
- Utilizes internal and external resources and tools to conduct necessary research and follow-up to resolve client's technological and best practice/compliance requests.
- Partner with assigned RM, PR, and Benefits Solution Specialists (as applicable) and be knowledgeable of 3rd party vendors/products that provide services to CS clients to provide troubleshooting support and a seamless client experience.
- Collaborate closely with Specialty Services teams (T&A, Reporting etc.) to provide additional consulting and support for supplemental client needs.
- Should be highly focused on delivering best in class Client Experience

#LI-DNI
- Strong verbal and written communication skills along with typing speed of 60-80 WPM / high accuracy
- Prior Chat support or blend omnichannel Customer Service Experience would be desirable
- Ability to analyze and resolve problems through effective customer interface and communication
- Must be able to work under time constraints to ensure that deadlines are met
- Excellent Professional Customer Service Skills
- Good Research Skills
- Domain certification (FPC) or prior experience in HR, Payroll & Benefits roles will be an advantage
- Knowledge of Workforce Now, US payroll or FPC is an added advantage
- Must be open to working in US EST / PST shifts.
- Should have displayed a positive attitude and ADP values and ethics
- Should have been a strong and consistent performer with proven results on quality and TNPS scores Desired Skills

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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