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Chat Support
2 weeks ago
**Job Summary**
- Experience:
2 - 3 Years
Location:
Pune
- Designation:
Chat Support
Degree:
BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
- Educational Level:
Graduate/Bachelors
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Application Programming / Maintenance
Key Skills:
chat, support
Job Post Date:
Monday, July 31, 2023
**Company Description**
- Established in 1984, my client has grown dramatically over the last two decades to become the leading provider of high-performance software solutions for the real estate industry. Today, they employ over 2,000 dedicated professionals working in 25 offices throughout North America, Europe, Asia, and Australia.
- Throughout the real estate lifecycle, and across the entire portfolio from operations up to investors, the company provides cost-effective solutions to help the client work more efficiently, be more competitive, and grow. No matter how many properties are in the client’s portfolio, no matter where they are located, my client has the real estate management software solution that will work for them.
Take end to end ownership of customer issues reported.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Troubleshoot a wide range of accounting issues including billing, Invoices, general ledger, and refund issues.
- Follow standard operating procedures & escalate to internal teams for quicker resolution.
- Ability to recognize systemic issues and report to the team lead.
- Coordinate and work with Cross Functional Teams.
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