Customer Care Executive
3 weeks ago
Customer care Executive
We are looking for an enthusiastic Telesales Executive to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.
**Responsibilities**:
Contact potential or existing customers to inform them about a product or service using a script
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the department in charge when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
**Requirements**:
Proven experience as a telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software, Excel, PowerPoint Presentation) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English and Hindi
Excellent communication and interpersonal skills
Creative Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Any Degree is acceptable
**Salary**: From ₹6,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
**Speak with the employer**
+91 9072555226
Application Deadline: 24/08/2023
Expected Start Date: 01/09/2023
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