Customer Support Representative
4 months ago
**Who We Are**
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.
We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500 list of fastest-growing companies —and we're just getting started.
SmartRent is looking for Client Support Specialist to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.
We can offer a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.
**Responsibilities**
- Answering calls from our customers and identifying initial issues.
- Identifying and tasking issues which require involvement from our Engineering team.
- Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.
**Required Qualifications**
- Hold a minimum of 2-3 years of Customer Support experience.
- Excellent written and verbal communication skills.
- An excellent work ethic and attention to detail.
- Willingness to work in any shift hours to provide time-based coverage to our customers; including morning and evenings Monday-Friday.
**Preferred Qualifications**
- Prior experience taking calls directly from customers in a technical support capacity.
- Experience with support ticket systems (we use Zendesk Software).
- Knowledge of Enterprise Hardware/Software or SaaS Solutions.
- Knowledge of Smart home devices and how to troubleshoot them.
- Bilingual (Spanish) is a big plus.
**#LI-Onsite**:
For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:
- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
- Are a collaborative and supportive team player; win or lose you lift others up
- Value authenticity, other's perspectives, and diversity in the workplace
- Have a passion for smart tech and the real estate industry
Privacy Policy
-
Customer Support Representative
7 months ago
Hyderabad, Telangana, India AE Square IM-Migration Services Full time**Customer Support Representative** Location: Hyderabad. **Company Overview**: AE Square Im-Migrations Services Pvt Ltd is a leading immigration consultancy firm dedicated to providing exceptional services to clients seeking immigration solutions. We are committed to professionalism, integrity, and customer satisfaction, striving to simplify the...
-
Customer Support Representative
7 months ago
Hyderabad, Telangana, India CStoreIQ Full time**Job Title: Customer Support Representative** **Location: Hyderabad** *** About Us: CStoreIQ is a dynamic and innovative company dedicated to providing exceptional product to our valued customers. We pride ourselves on delivering top-notch customer support to ensure the satisfaction and loyalty of our clientele. Job Overview: As a Customer Support...
-
Customer Support Representative
6 months ago
Hyderabad, Telangana, India ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Customer Support Representative
7 months ago
Hyderabad, Telangana, India Solugenix Corp Full timeOverview: Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global...
-
Customer Support Representative
7 months ago
Hyderabad, Telangana, India Solugenix Corp Full timeOverview: Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global...
-
Customer Support Representative
6 months ago
Hyderabad, Telangana, India Solugenix Corp Full timeOverview: Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global...
-
Customer Support Representative
6 months ago
HITEC City, Hyderabad, Telangana, India Fruges IT Services Full timeAn international voice process **requires the customer service representatives to handle inbound calls from customers from different countries**. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issues **Role: Customer Support** **Package: 3.9 LPA to 4.5 LPA** **Shifts:...
-
Customer Support Representative
4 months ago
HITEC City, Hyderabad, Telangana, India DIGIT Full timeJob Title: Customer Support Representative / Tele Caller/ Inbound Call Company: DIGIT Location: Hyderabad Position Type: Full-time Salary Range: 8k - 10k Timings: 10am - 7pm **Responsibilities**: Initiate calls to potential leads and follow up on existing ones. Communicate effectively in Hindi, English, and Telugu. Manage online portals and maintain...
-
Customer Support Representative
2 weeks ago
Hyderabad, Telangana, India Nexgenhiringexperts Full timeDiscover a rewarding career opportunity as a Customer Support Representative with Nexgenhiringexperts. This role involves providing exceptional customer service via telephone, instant messaging, and email to deliver top-notch support.About the Role:This position requires a high level of English proficiency and excellent communication skills to effectively...
-
Customer Support Representative
6 hours ago
Hyderabad, India AXOIR INTERNET VENTURES PRIVATE LIMITED Full timeWe are looking for a customer-oriented service representative **Responsibilities**: - Manage incoming phone calls and chats - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using...
-
Customer Support Representative
4 months ago
Hyderabad, Telangana, India TUSA Full timeAs a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...
-
Customer Support Representative
3 weeks ago
Hyderabad, Telangana, India Nexgenhiringexperts Full timeAbout Nexgenhiringexperts">Nexgenhiringexperts is a leading provider of customer support services, delivering exceptional experiences to consumers worldwide. Our team is comprised of dedicated professionals who strive to provide top-notch support to our clients.Compensation Package">We offer a competitive compensation package that includes:Salary: Up to 4...
-
Customer Service Representative
7 months ago
Hyderabad, Telangana, India Teleperformance Full timeTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...
-
Customer Support Representative
6 days ago
Hyderabad, India NNIIT Full timeNNIIT is a pioneering Ed-tech start-up to empower individuals in the digital era. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!Job Title: Customer Support Representative (Ed-tech exp. preferred)Minimum: 6 months...
-
Customer Support Representative
6 days ago
Hyderabad, India NNIIT Full timeNNIIT is a pioneering Ed-tech start-up to empower individuals in the digital era. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!Job Title: Customer Support Representative ( Ed-tech exp. preferred)Minimum: 6...
-
Customer Support Representative
7 months ago
Hyderabad, Telangana, India My Class Board Full time**Job description** **Role & responsibilities** - Provide timely and effective support to clients regarding their ERP system inquiries and issues. - Offer guidance on ERP system functionalities and best practices to enhance user experience. - Diagnose and troubleshoot technical problems related to the ERP system. - Assist clients with system updates,...
-
Customer Support Representative
2 months ago
Hyderabad, Telangana, India SmartRent Full time**Who We Are** Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We're doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company...
-
Customer Support Representative
7 months ago
Hyderabad, Telangana, India Camptra Technologies Full time**Overview**:We are seeking a highly motivated and customer-centric individual to join our dynamic Customer Support team as a Level 1 Customer Support Representative. As a key member of our support team, you will play a crucial role in ensuring our customers receive top-notch assistance and have a positive experience with our SaaS...
-
Customer Service Representative
7 months ago
Hyderabad, Telangana, India Teleperformance Full timeTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...
-
Customer Support Representative
3 months ago
Hyderabad, Telangana, India IOT Research Labs Full time**About SafetyConnect**: SafetyConnect is a rapidly expanding B2B SaaS company in the Environment Health and Safety (EHS) sector, dedicated to reducing accidents through our AI-driven safety solutions. Our Driving Safety Solution leverages AI to monitor and improve driving behavior for sales and service field forces, proactively preventing accidents and...