Customer Experience Assistant
2 weeks ago
Hi,
**Designation **: Customer Experience Assistant
**Location **: Andheri East.
**Role and Responsibilities**:
- Supporting the Sales team by resolving the queries raised by the stakeholders.
- Managing the queries with discussions with the stakeholders and the sites.
- Involvement in sorting out the technical queries related to the API, formulations, and Intermediates.
- Direct communication with the stakeholders.
- Maintaining the database of the queries received and responded.
- Active participation in preparing the relevant SOPs.
**Qualifications and Education Requirements**
- Science graduate or Pharmacy graduate with +3 years of experience in the pharma industry.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 5 years (preferred)
- Pharma: 4 years (required)
- Client and Customer handling: 3 years (required)
Work Location: One location
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