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Retail Aftermarket Services Representative

4 months ago

Bengaluru, India Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
**Your Work Shapes the World**

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Caterpillar provides services to our customers far beyond the initial equipment sale. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

**What will you do?**

In this role, you will drive revenue and growth for the Construction Industries aftermarket services business for Caterpillar dealers, focused on the Retail segment, in India and South East Asia. This will be achieved in close collaboration with the respective dealers in the assigned territory, leveraging multiple channels including but not limited to online, offline marketing and eCommerce, optimizing dealer's sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to Caterpillar’s benefit, while recognizing and respecting the independence of the dealer.
- Travel up to 50% of the time
- Drive Retail and Small Core aftermarket services sales with India and South East Asia dealers.
- Develop and implement aftermarket services growth plans for the retail segment, in collaboration with assigned dealers;
- Track opportunity, participation and closure rates for Marketing Priority Service Events (MPSE);
- Develop local action plans leveraging Caterpillar’s eCommerce platform;
- Increase dealer closure rate for parts & service sales opportunities, leveraging marketing campaigns to maximize sales result;
- Conduct regular sales performance reviews with dealers and ensure implementation of corrective actions where needed;
- Champion and influence change related to Caterpillar parts & service support strategies, products, and services, for the Retail customers;
- Partner with & influence internal parties to ensure general customer needs are met for an effective relationship;
- Train dealers on strategy, discussing sales funnel and identifying ways to improve results.

**How You’ll be Successful (Basic Qualifications)**
- Education: Bachelor Degree preferably in Engineering, Business Administration or Marketing
- 3-5+ years of experience in areas related to Aftermarket, Prime Products or Marketing, Product Support and/or Technical Support
- Ability to travel up to 50% of the time

**Additional Skills for Success (Desired Qualifications)**
- Professional experience including field assignments working directly with construction dealers, OEM dealers or heavy equipment dealers
- Experience in sales execution and budget management
- Understanding of aftermarket parts and services offerings
- Excellent communication, presentation, and interpersonal skills; demonstrated ability to communicate complex concepts clearly and persuasively based on the audience
- Strong ability to engage with all levels of an organization to motivate and enable change
- Can-do attitude and customer focused mindset
- Ability to manage and resolve conflict and work collaboratively
- Strong time management and organization skills

**Additional Details**:

- Location**:Bangalore, India**
- This role travels frequently (up to 50%) to dealers

**How We Support You (Employee Benefits)**

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

The Power of Everyone

**Final details**

LI-Hybrid

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.