Customer Relationship Officer(Healthcare)

3 weeks ago


Kochi, India GUARDIAN ANGEL HOMECARE Full time

**The Company: The Company: Guardian Angel Institute of Caregiving**:

- Join the #1 Institute in Caregiving in its growth story_

We are the leading provider of skilled human resources for the home healthcare industry.We offer a unique & holistic approach with a curriculum adhering to global standards. We have groomed hundreds of professional caregivers and nurses engaged in both medical & non medical services. The parent company is the first home healthcare organisation to be QAI accredited and as a member of NATHEALTH and a signatory to epihc we follow the best practices, creating the best work culture.

**Qualification**: Any graduate with excellent communication and convincing skills

**Job Profile**:

- Develop and maintain relationships with clients and their families to ensure their needs are being met
- Convert enquiry calls received at the Front Office.
- Brief the services offered by the Company to Enquiry clients over the phone and invite them to office for a face-to face discussion on services, Terms & Conditions, Rates and Public Holidays List.
- Maintain accurate and up-to-date client records for enquiries, Registered Clients and list of Active patients and communicate any changes to the care team as necessary.
- Arrange for skilled visits, Physiotherapy or Speech Therapy sessions and Doctors’ consultations against enquiries and make entries of the visits in Scheduling and Accounting software.
- Collect payment for Initial Assessment of patient.
- Coordinate with the Quality Team and Operations team for the conduct of Initial Assessment of the patient at home.
- Prepare the Client Services Agreement and get it signed by the Client Representative and the Branch Manager and file it in the individual patient file.
- Ensure that any issues or concerns that clients may have regarding their home healthcare services are resolved.
- Work closely with the care team and visit clients to ensure that clients receive high-quality care that meets their individual needs
- Provide regular reports to management on client satisfaction, retention, and growth.
- On Care Closure, ensure all dues are cleared and update the same in the Care closure form and intimate the Operations team to make corresponding entries in the scheduling software.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client relationship: 3 years (preferred)
- Hopital or healthcare: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8590017760



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