Customer Relationship Officer
3 weeks ago
Resolving customer inquiries, complaints, and conflicts effectively and efficiently.
- Demonstrating in-depth knowledge of products/services to provide accurate information and assistance.
- Processing customer orders, returns, and cancellations accurately and in a timely manner.
- Handling customer complaints with empathy, patience, and professionalism.
- Collecting and documenting customer feedback for analysis and improvement.
- Maintaining clear and professional communication with customers and colleagues.
- Building and maintaining positive customer relationships to foster loyalty.
- Documenting customer interactions, transactions, and inquiries accurately.
- Sharing knowledge and participating in training programs to enhance customer service skills.
In summary, as a Customer Care Executive, you will be responsible for providing exceptional customer support, resolving issues, maintaining customer satisfaction, and contributing to the success of the company's customer service efforts.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Speak with the employer**
+91 7356222807
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