Ticketing Officer

1 month ago


Kochi, India Envertiz Group Ltd Full time

Envertiz Consultancy was established in 2014 and is recognized as one of the UK’s leading international healthcare recruitment providers. We support NHS and private healthcare providers in international & domestic recruitment of healthcare professionals.

We have an excellent opportunity for an experienced Ticketing Officer who is willing to be part of our young and dynamic team.

**About the role**:

- Expert to use GDS Software (Amadeus, Galileo, Saber).
- Well versed in various areas of travel (domestic/international,/group/individual

etc.)
- Maintain updated knowledge of all airline rules and regulations, as well as current events.
- Must have an excellent relationship with Airlines.
- Carry out all follow up procedures pertaining to customer travel, i.e., reconfirmation, rescheduling and reissuing of air tickets.
- Ability to present, persuade and communicate effectively.
- Handling the BSP and GDS reporting with cancellation, refund, reschedule and reissue of Air Tickets.
- Research various destinations and packages.
- Diagnose the clients’ specifications and suggest suitable services.
- Maintain relationships with key persons.
- Reach the revenue and profit targets.
- Must have excellent Public Relation skills.
- Ability to handle crisis.
- Proficiency in English; knowledge of additional languages is an advantage

**Education and/or Work Experience Requirements**:

- Excellent verbal and written communication
- Marketing, and lead generation skills
- Excellent computer proficiency (MS Office - Word and Excel)
- Graduate with IATA Certification
- Proven work experience as a travel consultant
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

**Benefits**:

- Attractive Salary
- 30 Days Flexible annual leave

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 10/04/2024
Expected Start Date: 08/04/2024


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