![Varishtha Infotech](https://media.trabajo.org/img/noimg.jpg)
IT Help Desk Associate
4 weeks ago
Greetings from Varishtha Infotech
Position: IT Help Desk Associate
Location: Kochi Infopark
Workdays: Monday to Saturday
Experience: 5+years
Notice period: Immediate
**Responsibilities include**:
Ø Handling Tickets and calls from the users.
Ø Provide remote support to customers, addressing technical issues promptly and professionally.
Ø Update the tickets on time and strictly follow the SLA.
Ø Ability to understand the tickets generated and take necessary action.
Ø L1 Troubleshoot and resolve software and hardware problems related to Windows OS, Office Products, VPN, Network Permissions, Software Installations etc
Ø Assigning tickets to the appropriate internal team for the solution.
Ø Timely acknowledging, handling and resolving the tickets with proper notes in the tickets.
Ø Creation, updating and deactivation of internal users according to the HR Approvals.
Ø Knowledge on Manage Engine Tool to log, track, update and resolve the tickets.
Ø Collaborate with cross-functional IT Teams, including Infrastructure, Application, Network and Messaging Teams to resolve complex technical issues and contribute to improving overall IT Infrastructure.
Ø Continuous update and maintain knowledge base articles to enable efficient self-service solutions for common problems.
Ø Deliver exceptional customer service by effectively communicating technical information in a clear and concise manner.
Ø Actively participate in Teams Meetings, Training Sessions and Knowledge Sharing Activities to enhance technical skills and stay updated on new technologies.
**Requirements**:
Ø Proven experience as a Support Desk Analyst or in a similar technical support role, preferably in Global Environment **(>5 years of experience).**
Ø Basic knowledge and experience with Office Products, VPN, Network Permissions, Software Installations, Active Directory. Printer Configuration (Local & Network), Shared Folder Permissions etc.
Ø Familiarity with Manage Engine is a plus.
Ø Excellent analytical abilities, problem solving and troubleshooting skills with a customer-centric approach.
Ø Ability to work effectively in a fast-paced environment, managing multiple priorities and meeting deadlines.
Ø Strong communication and interpersonal skills to collaborate with cross-functional IT Teams and interact with customers from diverse backgrounds and spread across the globe.
Pay: ₹40,000.00 - ₹70,000.00 per month
Shift:
- Day shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Notice period
- Current CTC
- Expected CTC
**Experience**:
- Active Directory: 5 years (required)
- total work: 5 years (required)
- IT Help desk: 5 years (required)
- Office Products: 5 years (required)
Work Location: In person
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