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Contact Centre Officer

1 month ago

Gurugram Haryana, India Fenesta Building Systems Full time

**ixamBee is hiring on behalf of Fenesta**

**About Us**:
Fenesta is India's largest windows and doors brand, and a part of the Rs 11,431 crore, 1889 Est. DCM Shriram Group is acknowledged for its transparent work culture and diversity. Fenesta today boasts a Pan-India presence and also has an international presence in Maldives, Nepal, and Bhutan.

**Job Overview**:
**Key Responsibilities**:
**1) Lead Engagement**:

- Respond promptly to inbound leads and inquiries.
- Make outbound calls to understand and assess potential clients’ needs and interests.
- Present the company’s services professionally, creating a welcoming atmosphere for the prospects.

**2) Client Assessment**:

- Evaluate the potential of each lead by understanding their profile and requirements.
- Qualify prospects and determine if they align with the company’s high-net-worth clientele focus.

**3) Relationship Building**:

- Build rapport with prospective clients to foster trust and interest.
- Act as a knowledgeable resource to answer initial questions about our services.

**4) Collaboration & Reporting**:

- Collaborate with business development and sales teams for seamless handoff of qualified leads.
- Regularly report on lead activities, client feedback, and any emerging client trends or requirements.

**Requirements**:

- Bachelor’s degree
- Freshers are welcome.
- Strong verbal and written communication skills.
- Ability to build rapport quickly and evaluate client potential.

**Perks & Benefits**:

- CTC Rs. 4.5 Lakhs to 5.5 Lakhs Per Annum
- Opportunity to learn with experienced professionals in a high-energy team.
- Open, Flexible and Collaborative culture.
- Fun at work.

Shift Timings: 9 AM to 7 PM (9-hour shift), 1 Rotational week off.

Job Location: Gurugram, Sector 32.

**Job Type**: Full Time, Permanent

**Job Types**: Full-time, Permanent

Pay: ₹420,000.00 - ₹550,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- What is your current CTC
- What are your CTC expectations?

Work Location: In person