Customer Support Associate

6 months ago


Ambattur Chennai Tamil Nadu, India Snow Planners And Builders Full time

**We are Hiring**

Designation : Customer Support

Language : Kannada & Average English

Shifts : Rotational shift & Rotational week off

6 day's working

Experience : fresher & experience

Salary : 16TH & 18CTC

Location : Ambattur, Chennai.

**Roles & Responsibilities**:
**Listening**: Attentively listen to customers to understand their concerns and needs.

**Effective Communication**: Clearly and concisely convey information to customers, ensuring they understand the solutions or information provided.

**Issue Resolution**: Identify and address customer problems or concerns, providing timely and effective solutions.

**Decision-Making**: Make informed decisions to resolve customer issues or escalate problems to higher levels when necessary.

**Record Keeping**: Maintain accurate and detailed records of customer interactions, feedback, and resolutions.

**Courtesy**: Interact with customers in a courteous and professional manner.

**Maintain Confidentiality**: Handle customer information with care, respecting privacy and confidentiality.

**Collaboration**: Work closely with other team members, departments, or supervisors to resolve complex issues or improve overall customer satisfaction.

**Feedback**: Provide constructive feedback to enhance team performance.

**Salary**: Up to ₹18,000.00 per month

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Language**:

- Kannada (required)

Ability to Commute:

- Ambattur, Chennai, Tamil Nadu (required)

Work Location: In person

**Speak with the employer**
+91
6380723976



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