Customer Service Representative

1 week ago


Karol Bagh Delhi Delhi, India Unayur Marketing Pvt Ltd Full time

**Job Title: Customer Care Representative**
**Location: Karol Bagh (New Delhi)**

The Customer Support Executive will manage customer feedback and efficiently handle complaints to ensure high levels of customer satisfaction and loyalty.

**Key Responsibilities**:

- Record, track, and manage feedback to improve customer experience.
- Ensure timely resolution of issues by coordinating with relevant teams.
- Provide accurate information about products, services, and policies.
- Escalate unresolved issues to senior support or management as needed.
- Maintain records of customer interactions and resolutions.
- Contribute to continuous improvement of customer support processes.

**Skills & Requirements**:

- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Proficiency in customer relationship management (CRM) tools.
- Empathy and a customer-first attitude.
- Ability to handle high-pressure situations professionally.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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