Associate - Customer Experience
2 weeks ago
-Responsibilities and Duties:
- Managing the day-to-day customer queries with excellent quality and timely responses.
- Providing 12/6 coverage for B2B and B2C customers on a shift basis
- Ensuring Service Level Agreements are maintained met even during periods of high demand.
- Managing daily operations and administrative tasks related to support.
- Researching complex issues and providing permanent fixes for the by working with the
- Development and Engineering team.
- Maintaining high levels of end-user satisfaction with the services by showing empathy and
- understanding the impact of incidents on the end-user’s business and advocating their issue
- internally.
- Creating knowledge repositories for frequently asked questions and troubleshooting steps for
- complex issues.
- Generate weekly reports in the standard formats highlighting productivity, SLAs, TAT,
- feedbacks.
- Ability to communicate clearly and in a way that is easily understood to customers and
- stakeholders.
- This role involves working on Saturdays.
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Customer Experience Associate
2 months ago
Bengaluru, India Maxburn Fitness Studio Full timeCustomer Experience Associate Position Overview: We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Associate. As a vital member of our customer service department, you will play a pivotal role in ensuring an exceptional and memorable experience for our valued customers. Your primary responsibilities will...
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Customer Experience Associate
1 week ago
Bengaluru, Karnataka, India Skydo Full time**Job Description: Customer Experience Associate / Senior Associate** Skydo is looking for a Customer Experience Associate / Senior Associate to join our Customer Experience team. This role will report to the Head of Customer Experience and will be responsible for embodying our customer obsession. Join us in delivering unparalleled service and support,...
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Customer Experience Associate
3 weeks ago
Bengaluru, India Headout Full time**Why Headout?**: **What we do is important**: In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to **head out** to our next real-life experience. We do this...
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Customer Experience Associate
2 months ago
Bengaluru, India Ethos Full timeAbout Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible...
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Customer Experience Associate
3 weeks ago
Bengaluru, India Ethos Full timeAbout Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible...
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Ethos - Associate - Customer Experience
1 week ago
Bengaluru, Karnataka, India ETHOS LIFE TECHNOLOGIES (INDIA) PRIVATE LIMITED Full timeCustomer Experience Associateat Ethos Life Bangalore, IndiaAbout Ethos:Ethos was established with the goal of simplifying the process of acquiring life insurance for millions of families. Our unique approach combines industry knowledge, cutting-edge technology, and a personalized touch to help you find the perfect policy to safeguard your loved ones. By...
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Ethos - Associate - Customer Experience
1 month ago
Bengaluru, India ETHOS LIFE TECHNOLOGIES (INDIA) PRIVATE LIMITED Full timeCustomer Experience Associateat Ethos Life Bangalore, IndiaAbout Ethos:Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.We leverage deep technology and data science to streamline the...
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Ethos - Associate - Customer Experience
3 weeks ago
Bengaluru, India ETHOS LIFE TECHNOLOGIES (INDIA) PRIVATE LIMITED Full timeCustomer Experience Associateat Ethos Life Bangalore, IndiaAbout Ethos:Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.We leverage deep technology and data science to streamline the...
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Associate - Customer Success Experience
3 weeks ago
Bengaluru, India Goodera Full timeAbout Goodera: Job Title: Associate - Customer Success Experience Location: Bangalore Key Responsibilities: - Curate, Source and Implement corporate volunteering events - NGO relationship management and NGO engagement - Map corporate volunteering engagements with NGOs - Lead events on various platforms and in different formats for a variety of...
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Customer Experience Advisor
3 weeks ago
Bengaluru, India ZeroToOne Technologies Pvt. Ltd. (FAE Bikes) Full time**Job role**: Customer Experience Associate **Role and Responsibilities**: - Helping new customers get started with our product or service and ensure they have a smooth and successful experience using the services. - Should be a Team Player and Mentor new members who join the team. - Should be flexible to switch between multiple roles when...
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Digital Customer Experience Associate
3 weeks ago
Bengaluru, India LSEG (London Stock Exchange Group) Full timeA CX Proposition associate is responsible for creating satisfying or compelling experiences for users of a product, with a focus on reshaping the customer experience to maximise conversions. These individuals must have a deep understanding of touchpoints across the entire customer journey, and be able to relate that to the commercial strategy. Core...
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Digital Customer Experience Associate
1 week ago
Bengaluru, Karnataka, India LSEG (London Stock Exchange Group) Full timeA CX Proposition associate is responsible for creating satisfying or compelling experiences for users of a product, with a focus on reshaping the customer experience to maximise conversions. These individuals must have a deep understanding of touchpoints across the entire customer journey, and be able to relate that to the commercial strategy.Core functions...
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Customer Experience
1 week ago
Bengaluru, Karnataka, India Bosch Group Full timeCompany Description Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it's the largest software development center of Bosch, outside Germany,...
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Customer Experience
3 weeks ago
Bengaluru, Karnataka, India Bosch Group Full time**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...
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Customer Experience Associate
3 weeks ago
Bengaluru, India NxtWave Full timeNxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs. By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners...
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Customer Experience Associate
2 weeks ago
Bengaluru, India Maxburn Fitness Studio Full timeGreet customers warmly, engage in friendly conversations, and actively listen to understand their needs and preferences. - Stay current with the available products and provide precise responses to inquiries regarding features, pricing, and product availability. - Collaborate extensively with inter-departmental teams to address customer requirements and...
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Customer Experience Associate
7 days ago
Bengaluru, India SIB Operation and Services Ltd. Full timeJOB ROLE: - Co-ordinate and supervise the activities of the Technical Support team to ensure an effective support service. - Manage, develop, administer and technically support our technical team. - Work collaboratively with other members of the Technical Services team to develop and deliver long-term solutions to meet user needs. - Speaking to customers to...
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Customer Experience Associate
3 weeks ago
Bengaluru, India Steer health Full timeWe all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Steer Health we believe it’s time for a new day in healthcare where as members we are...
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Customer Service Associate
3 weeks ago
Bengaluru, India Evil India Pvt Ltd Full timeA customer service associate is a professional who interacts with customers on behalf of a company, providing information about products and services, resolving issues, and addressing concerns. The job role of a customer service associate typically involves: - Responding to customer inquiries: A customer service associate must be able to answer questions...
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Customer Experience Associate
2 weeks ago
Bengaluru, India GoComet India Pvt. Ltd. Full timeKRA: 1. Handling Inbound Support tickets and solving the queries to the User’s satisfaction 2. Handling Inbound Support Chats and solving the queries to the User’s satisfaction 3. Reporting bugs/issues flagged by the Users to the Product team 4. Following defined SLAs for Customer Support KPI: 1. Avg. First Response time on support tickets 2. Avg...