Customer Experience Associate

7 months ago


Bengaluru, India Maxburn Fitness Studio Full time

Greet customers warmly, engage in friendly conversations, and actively listen to understand their needs and preferences.
- Stay current with the available products and provide precise responses to inquiries regarding features, pricing, and product availability.
- Collaborate extensively with inter-departmental teams to address customer requirements and successfully navigate complex problems.
- Ability to empathize with customers and understand their emotions to provide empathetic support.
- Strong problem-solving skills to address customer issues and find effective solutions.
- Comfortable using technology, including POS systems, digital tools, and online platforms.
- Monitor and assess customer feedback and reviews, offering recommendations for enhancing
- Customer Satisfaction levels.
- Always answer the phone politely using a friendly tone and being informative.
- Handover the Restaurant Survey tracking form and get feedback from the guest.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Bangalore, Karnataka (preferred)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (preferred)

**Speak with the employer**
+91 6201179315



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