International Customer Support

7 days ago

Mumbai Maharashtra, India The pathfinder Full time

**International Customer Service Representative**

**Location**: Mumbai
**Shift**: US Shift
**Week Off**: 2 Rotational Week Off
**Salary**: ₹20,000 to ₹35,000 per month + Incentives
**Experience**: 6 months to 1 year in International BPO (Freshers with excellent communication skills are welcome to apply)
**Qualification**: HSC/Graduation (SSC with 1 year of International BPO experience can also apply)
**Cab Facility**: One-way cab facility available
- **Employer's phone number: 8476970680( you can call or what's app)**_

**Job Summary**:
**Key Responsibilities**:

- **Customer Support**:

- Resolve customer issues, complaints, and queries in a timely and professional manner.
- Provide detailed product information and assist with troubleshooting when needed.
- **Communication**:

- Effectively communicate with international clients (primarily from the US) in English, ensuring clarity and professionalism in all interactions.
- Adapt communication style to meet the needs of customers from diverse cultural backgrounds.
- **Customer Satisfaction**:

- Ensure a high level of customer satisfaction by addressing concerns, providing prompt solutions, and maintaining a positive customer experience.
- Gather feedback and report recurring issues to improve services.
- **Collaboration**:

- Work closely with other team members and departments to ensure customer concerns are resolved efficiently.
- Participate in team meetings and training sessions to improve knowledge and performance.

**Requirements**:

- **Education**:

- Minimum of HSC/Graduation.
- **Experience**:

- 6 months to 1 year of experience in an International BPO environment, ideally in customer service or technical support.
- Freshers with exceptional communication skills are also encouraged to apply.
- **Communication Skills**:

- Excellent written and verbal communication skills in English.
- Ability to clearly explain information and resolve issues efficiently.
- **Problem-Solving Abilities**:

- Strong analytical and problem-solving skills to identify issues and provide practical solutions.
- **Adaptability**:

- Comfortable working in US shifts and adapting to varying schedules.
- Ability to handle different customer behaviors and resolve conflicts professionally.
- **Customer-Centric Attitude**:

- Focused on providing high-quality service and ensuring customer satisfaction.
- Patient, empathetic, and resilient when dealing with customer challenges.
- **Time Management**:

- Ability to manage multiple tasks efficiently and meet performance targets in a fast-paced environment.

**Working Conditions**:

- **Shift Timing**: US Shift (Flexible hours, primarily during US business hours, which may include night shifts).
- **Rotational Week Off**: Enjoy 2 rotational days off each week to maintain work-life balance.
- **Cab Facility**: One-way cab facility available to ensure safe and convenient transport to and from work.
- **Salary**: ₹20,000 to ₹35,000 per month, based on experience and performance, with additional incentives for meeting targets.

**Why Join Us?**
- Competitive salary package with attractive incentives.
- Rotational week offs to maintain a healthy work-life balance.
- One-way cab facility provided for easy commute.
- A collaborative and supportive team environment that encourages personal and professional growth.
- Opportunities for career advancement in an expanding global business.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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