Intern - Customer Support

5 months ago

Mumbai Maharashtra, India UrbanRoof Private Limited Full time

**Responsibility deliverables**:

- Respond to all Inbound inquiries and leads coming in via different inbound marketing channels.
- Attend and address leads in order to qualify them into opportunities.
- Pass the opportunities to Quota carrying account executives for closures.
- Customer Management (Inbound): Attend to customer concerns, support and pass it to respective CSE to address.
- Develop selling skills and business knowledge to grow into a client service executive or grow into sales development vertical.

**Tasks & Activities**:
Prospect Sourcing Management:

- Data Management: Maintain the database on the internal templates system provided by organization.

Prospecting to generate inspections/ meetings:

- Identify prospects from the database, filter down leads with objective to convert into opportunity as per the qualification criteria by interacting with decision makers.
- Mapping and scoping customer requirement by knowing customer needs, problems and educate the prospect by delivering valued information. Persuade the leads creatively & proactively to buy by demonstrating how our products and services meet their needs. Use scripts to provide information about products features, prices etc and present their benefits.
- Being communication bridge between the prospective client and sales team to ensure meeting/inspection details accuracy. Pass on the opportunities to CSE team for closures.

Subsidiary activities such as Feedback, Attending to Tickets etc
- Attend to tickets, customer concerns at regular interval, pass on the feedbacks to account executives and management.
- Attend to the complaints received from online & offline channels such as websites, social media, referrals etc, deal with complaints and doubts to safeguard company’s reputation and raise tickets using the system for sales team to address it.

Customer Management (Inbound)):

- Sourcing data for completed projects and take feedbacks from clients at regular interval, pass on the feedbacks to sales support team and management. Taking Feedbacks, scrutiny at below stages.
- Opened cases
- Feedbacks/scrutiny of all opportunities passed to quota carrying executives (Under discussion/not yet closed cases) at given interval and attend to their concerns if any.
- Closed cases: Feedbacks/scrutiny of all closed deals (won/lost) passed to quota carrying executives at given interval and attend to their concerns if any.
- Post sales service: Feedbacks/scrutiny of all closed won deals & successfully completed projects passed to quota carrying executives at given interval and attend to their concerns if any.
- Pass the happy clients to outbound SDR team for converting into champions or renewals or add-on Business.

Develop selling skills and business knowledge to grow into a Customer Service Head or next role in vertical.

**Job Type**: Internship

**Salary**: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Fixed shift

Application Question(s):

- Are you comfortable to work from office ?

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7385523398

  • International Customer Support

    5 months ago

    Mumbai, Maharashtra, India Tiara consultancy services Full time

    JD Urgently Hiring for International Customer Support Location: Malad west Process: customer support **Salary**: 23k to 34k In-hand Working days: 5 Week off: 2 Qualification: HSC Communication: Need excellent English (C1) Contact person : Mr. HR Andrew sir ( +91 99675 81807 ) Thanks & Regard Andrew -Recruiter **Education**: - Higher...

  • International Customer Support

    5 months ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    _**HIRING FOR INTERNATIONAL CUSTOMER SUPPORT **_ - **Job title**:_**Customer Service Associate** - **Location**:_**Malad, Mumbai** - **Experience**:_ **0 to 12 months** - **Salary**:_ **Up to 36,000 INR per month** - **Key Responsibilties**:_ - **Handle inbound customer calls in professional manner.**: - **Address customer inquiries, resolve issues and...

  • International Customer Support

    5 months ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    _**HIRING FOR INTERNATIONAL CUSTOMER SUPPORT **_ - **Job title**:_**Customer Service Associate** - **Location**:_**Malad, Mumbai** - **Experience**:_ **0 to 12 months** - **Salary**:_ **Up to 36,000 INR per month** - **Key Responsibilties**:_ - **Handle inbound customer calls in professional manner.**: - **Address customer inquiries, resolve issues and...

  • Customer Support Executive

    5 months ago

    Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Position - Communication Executive/ Customer Support Executive(International Process)** **Location-Andheri, Mumbai** **Experience - 1 Year** **CTC- 30k** **Working days - Monday to Friday (5.30PM-2.30AM)** **Duties and Responsibility** - Experience in BPO/KPO preferred Exceptional written, interpersonal and presentation skills Proficiency in MS...

  • Customer Support Intern

    4 weeks ago

    Nagpur, Maharashtra, India HB Gadget Full time

    **Customer Support Intern ( 6 MONTH )** **Job Summary**: A Customer Support Intern is help to ensure customer satisfaction by providing support and information, and resolving issues. Customer Support Intern should have strong communication skills, problem-solving skills, and the ability to understand and empathize with customers. They should also have a...

  • International Customer Support

    4 weeks ago

    Mumbai, Maharashtra, India Jobillusplus Full time

    **HIRING FOR INTERNATIONAL CAPTIVE BPO CUSTOMER SUPPORT** - _(Need Only Excellent English communication )_ Location = Malad & Goregaon - _( Any one branch will be given )_ _ Communication = 10/10 *_**Only Excellent**_* *_**Qualification**_* *_**1. If HSC**_* + 6 Month Experience - _(All Documents From Company With Reliving Letter)_ or - *_**2. If...

  • Customer Support Intern

    5 months ago

    Mumbai, Maharashtra, India Lifespark Technologies Full time

    ABOUT THE COMPANY: LIFESPARK TECHNOLOGIES PRIVATE LIMITED Lifespark is looking for individuals with a passion for impacting real lives through technology. Lifespark is one of the most promising startups in the Assistive Tech space in India, and has been honoured with several National and International awards. Our mission is to create seamless, persistent...

  • Customer Support Intern

    1 month ago

    Nagpur, Maharashtra, India credence tracker Full time

    **Customer Service Intern** **Job Summary**: A customer service intern is help to ensure customer satisfaction by providing support and information, and resolving issues. customer service intern should have strong communication skills, problem-solving skills, and the ability to understand and empathize with customers. They should also have a thorough...

  • Customer Support Intern

    1 month ago

    Nagpur, Maharashtra, India H B Gadgets Technology & Solutions Pvt Ltd Full time

    **CUSTOMER SUPPORT INTERN** **Job Summary**: A customer support intern is help to ensure customer satisfaction by providing support and information, and resolving issues. Customer support executives should have strong communication skills, problem-solving skills, and the ability to understand and empathize with customers. They should also have a thorough...

  • International Customer Support

    4 weeks ago

    Andheri, Mumbai, Maharashtra, India ENHANCE PLUS CONSULTANT Full time

    Job Title: Customer Support Associate Job Summary: We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and...

  • Customer Support Intern

    7 months ago

    Pune, Maharashtra, India Amber Internet solutions Full time

    Sales and Support **Customer Support Intern**: - Pune, Maharashtra | Internship- If you are passionate about making international mobility and living, seamless and accessible, then We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries. **Responsibilities**: - Identify and assess...

  • Customer Support Intern

    4 weeks ago

    Nagpur, Maharashtra, India HB Gadget Full time

    **Customer Support Intern** **Job description** H B GADGET TECHNOLOGY & SOLUTIONS PVT LTD team is looking for a talented Customer Support Intern to assist in providing Customer Support Intern and advice to IT users. **Responsibilities**: 1. Research and identify solutions to Technical issues. 2. Manages day-to-day Incident and Service requests 4. Ensure...

  • International Customer Support

    4 weeks ago

    Pune, Maharashtra, India Recrudo Labs Full time

    **Urgent Openings - CSE (International Process)** - Working Days - 5 days per week - Cab facility available - Both Side - Shift Timings - EU/Middle East//US/UK Shift **Experience Required-** - Minimum 6 months of International BPO voice experience - Excellent Communication skills who can speak with US natives - Should have computer and Internet knowledge -...

  • Customer Support Intern

    3 months ago

    Balewadi, Pune, Maharashtra, India Amonex Technologies Pvt. Ltd. Full time

    **Company: - ** Amonex Technologies Private Limited **Position**: Customer Support Executive **Location**: [Balewadi, Pune] **Duration**:6 month **Stipend**: - 8000 per month. We are looking for a motivated and enthusiastic Customer Support Intern to join our team. As a Customer Support Intern, you will be responsible for assisting our customers with...

  • Customer Assistant

    2 months ago

    Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...

  • International Customer Support Adviosr

    2 months ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    **Job Title**: International Customer Support Advisor. **Location**: Western and Central Mumbai. **Experience**: 0 to 24 months **Salary**: Up to 38,000 INR per month We are currently hiring "Fresher" and "Experienced" for the position of Customer Support Advisor on a Global scale. Looking for enthusiastic individuals with excellent communication skills...

  • International Customer Support

    5 months ago

    Ghansoli, Navi Mumbai, Maharashtra, India SM IT Services Full time

    We are hiring for a new process. It is a pure customer support process with 24/7 shift with 5 days working with 2 rotation offs. Interview mode : Virtual Please find below the JD FYR. Pure Inbound Process Qualification: - 1. HSC or Graduate Fresher 2. HSC or Graduate any Experience Experience into Customer Service would be an added advantage Shift...

  • Customer Support-international

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **WE ARE HIRING!!!** - **INTERESTED CANDIDATES DROP YOUR RESUME BELOW THIS NUMBER - 9636295317 **_ **Process Name**: - International Voice Process **Designation**: - Senior Process Associate **Experience**: - MIN 1 YEAR EXP IN INTERNATIONAL VOICE PROCESS OR IN CUSTOMER SUPPORT (FRESHERS CAN ALSO APPLY) **Salary for fresher**: - Upto 4LPA **Salary...

  • Customer Support Intern

    5 months ago

    Sadar, Nagpur, Maharashtra, India Fix Health Full time

    **Customer Support Intern-** As a Customer Support Intern at Fix Health, you will be an integral part of our early-stage startup, where dynamic roles are essential. In addition to providing exceptional support and guidance to clients seeking consultation services, you will also engage in pre-sales activities for our international market. This position...

  • Customer Support Executive Intern

    1 month ago

    Nagpur, Maharashtra, India HB Gadget Full time

    **Customer Support Executive Intern** Job Summary: A Customer Support Executive Intern is help to ensure customer satisfaction by providing support and information, and resolving issues. Customer Support Executive Intern should have strong communication skills, problem-solving skills, and the ability to understand and empathize with customers. They should...