Customer Support Associate

3 weeks ago

Baner Pune Maharashtra, India Hireship Full time

**Scope Of Work /**
**Responsibilities**

incoming queries, requests & complaints.
Social Media.
- Demonstrate good time-management skills and the ability to work
independently while using departmental resources, policies, and
procedures.
- Maintains acceptable performance metrics such as quality, productivity,
response time, resolution time, CSAT, and attendance.
- Liaise with other departments as required to resolve customer issues and
concerns. Building and developing knowledge and expertise on the process
to ensure compliance with relevant regulations.
- Work with the team to stay updated on product, and process knowledge
and be informed of any changes in company policies.
- Ensure customer requests/queries/complaints are effectively managed.
Logging issues at different project stages, customer complaints, and
escalations.
- Sales assist & business generating operations to ensure sales assist out call
is done to all leads received through various marketing and business
development activities via Inbound mode.
- Minimum 1-year experience in Customer Support function
- Must be in Pune or willing to relocate to Pune.
- Excellent written & verbal communication skills in English and very good
typing speed.
- Ability to multitask, prioritize, be a team player, and a quick learner.
- Familiar with CRM systems and practices.
- Track record of over-achieving targets with ownership of the assigned
tasks.
- Ability to interact with a wide range of people across departments and
build strong positive relationships.
- Strong communication and presentation skills, the ability to make
complex, detailed information clear and actionable, as well as strong
influence management skills to gain alignment and commitment.
- You drive outcomes through, persuasion, negotiation, and building
consensus with external and internal stakeholders.
- Extensive experience in gathering and interpreting customer experience
information.
- Identifying customer needs and taking proactive steps to maintain positive
experiences. Quickly identify risks and develop mitigation plans.
- You have expert knowledge of tools like Google Sheets and MS Excel.
- Proficiency in MS Office.

No. of openings: 5

Experience: 1yr - 2yrs in BPO (mail/chat/voice process)

English comms: Excellent

**Salary**: 21k - 25k in hand

Job Location: Banner(Pune)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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