Customer Support Associate
3 weeks ago
**About the job**
**Position**: Customer Service Associate ( US Process )
**Experiences**: 0- 3 Years
**Educational Qualification**: Any Graduate
**Vacancy**: 25
**Location **:Aundh, Pune
**Responsibilities**:
- Strong command over written English (grammatically correct written English)
- Ensuring customer satisfaction through prompt responses and query resolution
- Coordinate with internal team for issue resolving & coordination with customer
- To ensure that tasks are completed daily and in a timely manner
- Respond to customers in tickets issues, follow-ups, etc.
**Mandatory Requirements**
- Should be ready to work in Night shifts and 5 days working.
- Should be ready to Work from Office
**Soft Skills**:
- Excellent verbal and written communication skills
- Should possess prioritizing and organizing skills
- Logical and reasoning abilities to take right decisions to resolve customer’s issues.
- Result oriented who can drive towards stringent targets.
- Basic knowledge of Customer Services
- Should be punctual and responsible with work
- Should have the passion to learn and grow
**Job Types**: Full-time, Permanent
**Salary**: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Overtime pay
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your current CTC ?
- Are you immediate Joiner ?
- What is your salary expectation ?
- What is your Notice Period ?
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
- Customer service ( International ): 1 year (required)
**Language**:
- Fluent English (required)
Shift availability:
- Night Shift (required)
Application Deadline: 18/11/2023
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