Customer Support Associate
1 month ago
As a Customer Support Executive for a subscription-based marketplace digital startup, your primary role will be to provide exceptional support to both buyers and sellers using our platform. You will serve as the main point of contact for any inquiries, issues, or concerns related to the marketplace.
**Responsibilities**:
- Assist customers with onboarding and guide them through the registration and subscription process.
- Resolve customer issues and complaints promptly and professionally.
- Provide product information and assistance to customers, including troubleshooting technical issues.
- Educate customers on how to effectively use the platform's features and tools.
- Collaborate with the technical team to escalate and resolve complex technical issues.
- Monitor customer satisfaction levels and proactively identify areas for improvement.
- Maintain accurate and detailed records of customer interactions and support activities.
- Communicate customer feedback, feature requests, and trends to the product development team.
**Requirements**:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and the capacity to handle customer concerns with empathy and patience.
- Familiarity with subscription-based marketplaces or e-commerce platforms.
- Experience using customer support tools, such as ticketing systems and live chat software.
- Ability to multitask, prioritize, and manage time effectively.
- Attention to detail and a commitment to providing high-quality support.
- Tech-savviness and ability to learn and adapt to new software quickly.
- Bachelor's degree in a related field preferred.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
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