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Customer Support

6 months ago

Coimbatore, India YENNES Infotec Full time

**Job description**
- ** Freshers also can apply**:

- ** Experience in same as added advantage**:

- To work in office location and need to fulfil the customer needs.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents

**Responsibilities**:

- Needs to provide support to Tally Users
- Command on Tally ERP9 & GST.
- No targets only support calls.
- Day Shift.
- Manage and execute lead generation activities.
- Solving Customer’s Tally Problem through phone calls.

**Eligibility**:

- Minimum of 0-2 years in customer support
- Should be Quick Learners and have a good understanding of Business Process.
- Good Communication skills in English/Tamil.

**Salary: based on experience**

**Location**: Coimbatore

**Expecting immediate joiners