Customer Support Agent

2 months ago

Gurugram Haryana, India Crypque Pvt Ltd Full time

**Role and Responsibilities**:
1. Customer Assistance: Respond to customer inquiries, concerns, and feedback promptly and courteously. Address their questions regarding products/services, order status, billing inquiries, and technical issues.

2. Problem Resolution: Diagnose customer issues and provide effective solutions in a timely manner. Collaborate with relevant teams, if necessary, to ensure efficient problem-solving and issue resolution.

3. Customer Satisfaction: Strive to deliver exceptional customer service, ensuring each interaction results in a positive customer experience. Go the extra mile to exceed customer expectations.

4. Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our CRM system.

5. Team Collaboration: Work collaboratively with team members and other departments to improve overall customer satisfaction and share best practices.

6. Training and Development: Participate in training sessions and workshops to enhance product knowledge, communication skills, and customer service expertise.

**Requirements**:

- Educational Background: High school diploma or equivalent is required. A bachelor's degree in any field is a plus, but not mandatory.
- Communication Skills: Strong written and verbal communication skills in [language(s)] are essential. The ability to convey complex information clearly and concisely is highly valued.
- Empathy: Display empathy and patience while addressing customer concerns. Empathetic listening is crucial to understanding and resolving customer issues effectively.
- Adaptability: Be flexible and adaptable to handle a variety of customer inquiries and changing work environments.
- Multitasking: Demonstrated ability to manage multiple tasks simultaneously without compromising the quality of customer interactions.

**Preferred Qualifications**:

- Prior customer support experience is a plus but not required.
- Additional language proficiency is beneficial for supporting customers from diverse backgrounds.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9108785230

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