Product Support Executive
5 hours ago
**Location**:Chennai
**Work Mode**: No Work From Home
**Key Responsibilities**:
- Provide comprehensive product support for SaaS-based products.
- Develop a deep understanding of the product to troubleshoot effectively and guide clients.
- Conduct product demonstrations for new clients to ensure smooth onboarding.
- Create helpful documents and engaging video tutorials to assist customers in using the product efficiently.
**Key Requirements**:
- Must have experience in SaaS-based products.
- Prior experience with **POS or ERP** systems is a big plus.
- Proficiency in **Hindi is mandatory** for effective communication with clients.
- Strong technical understanding and ability to explain product features clearly.
- Creative mindset to produce documentation and video content.
- Excellent problem-solving and customer handling skills.
**Qualifications**:
- Bachelor's degree in any field or equivalent experience.
- 1-3 years of relevant experience in product support or similar roles.
**Why Join Us?**
- Opportunity to work with innovative SaaS products.
- Gain experience in the dynamic ERP/POS industry.
- Be a key player in improving customer satisfaction and engagement.
**Note**:This is an on-site role based in Chennai. Work-from-home options are not available.
**Job Types**: Full-time, Permanent
Pay: ₹180,000.00 - ₹240,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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