Ind Bt Employee Enablement no Role

1 week ago

Bengaluru, India Okta Full time

**Get to know Okta**

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We’re building a world where Identity belongs to you.

**Position Description**: Come join our growing team to deliver amazing technology support experiences that fuel the vision of Dynamic Work for our employees. Technology experience is the guiding force of our work and our Business Technology Support and Services Lead will help ensure we are providing world class technology support for our employees and our spaces.

Our goal is to make sure that our customers have an amazing technology experience and that they have everything they need to be successful.

**Job Duties and Responsibilities**:

- Lead the support team on site in Bangalore and provide daily guidance and support to meet and/or exceed service delivery SLAs
- Hands on leader that can provide daily remote and onsite IT support for our employees
- Support key measurements of success and streamlined processes for our brand new Bangalore office.
- Organizing shift schedules for team members and training new and current team members
- Work with Manager to Create development plans for your team to support their career growth
- Coach, mentor, and provide guidance for your team to empower them to do their best work.
- Break/Fix support as issues are discovered and resolving issues in a timely manner
- Lead team to support key Employee Lifecycle processes (onboarding and offboarding)
- Use data to proactively look for opportunities to increase customer and team productivity
- Effectively communicate with our customers and stakeholders with empathy and a customer first mindset
- Handle customer escalations during shift
- Assisting with the recruiting process to fill positions as needed
- Identify root cause of issues and document in RCA documents
- Provide proactive support for our employees and continue to challenge the status quo.
- Support the adoption of new operational processes and technology tools
- Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment
- Assist and manage projects as assigned
- Dynamic support to ensure all our employees have the support they need.
- Bring a positive and fun spirit to the work you do each and every day

**Minimum REQUIRED Knowledge, Skills, and Abilities**:

- 2-3 years proven experience of leading a dynamic ServiceDesk support team
- 2-3 years of leading and building teams to empower and support their growth
- 5+ years experience with Mac and PC technical support in corporate environments
- 5+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems
- Experience with high priority escalations and high-pressure situations
- Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
- Excellent communication skills and customer service attitude
- High level of integrity and ability to work discreetly in situations where you may have access to sensitive information
- Self-starter with initiative and a high 'figure it out' factor
- Proven desire to take ownership of tasks and projects and follow through to completion
- Willingness to work in 24*7 rotational shifts
- Additional skills or certifications a plus:

- Okta
- Google Suite
- JAMF
- Workspace One
- Okta
- ServiceNow
- Atlassian Suite
- Google Suite
- Slack
- Salesforce

**What you can look forward to as an Okta employee**
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta

**Okta**
- The foundation for secure connections between people and technology- From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance. Click here to learn more:

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