Sales Operations Associate

2 weeks ago

Noida, India S&P Global Full time

S&P Global Corporate.

**The Role**: Sales Operations Associate

**Grade**: 7A

**The Team**: Be part of a Markit Digital team to provide functional and technical management expertise. The essential function and responsibilities for our Sales Operations Associate and the diversity of function for the Business Development Team a key business position for us as we maximize our shareholder value are as follows.

**The Impact**:
Markit Digital, an S&P Global Market Intelligence company is seeking a Sales Operations Associate, to assist with a variety of administrative needs to ensure our clients receive accurate and timely invoices, and to resolve invoicing issues as they arise.

**What’s in it for you**:
Opportunity to be part of S&P Global, a growing global organization that powers the markets of the future.
Exposure to Sales Operations process to ensure contracts and invoices are documented and submitted accurately.
Holistic knowledge of invoicing needs for both internal and external stakeholders, including purchase orders, submission processes, and support of incoming client billing inquires.

**Responsibilities**:
Knowledge of business office operations and administrative clerical operations
Liaison as needed with clients, A/R team, and order management to ensure invoices are issued with valid information to submit for payment.
Coordinate as needed with clients and internal teams to ensure completion of registration with customer’s vendor management systems.
Investigate contract status and billing history to resolve invoice issues that arise.
Proactively identifies opportunities for sales process improvement (Determine where roadblocks are, determine level of need and how to streamline, ask other stakeholders their real requirements, and why?)
Establish strong working relationships and maintain effective communications with all customers internal and external.
Collaborate with internal business partners such as Accounting, Billings, and AR to ensure payments are allocated and/or reconcile appropriately.
Maintain confidentiality of sensitive information and contracts.
Assist with special projects and ad hoc reports, as necessary.
Ability to work with a diverse group of people globally supporting not only internal employees but also our external customers globally to resolve issues.
Must be able to work independently, be accountable for processes/tasks performed, and understand when an issue should be escalated to management.
Ability to multitask and work with cross-functional teams in a fast-paced environment.
Ability to work with functional groups and different levels of employees to effectively and professionally achieve results.
Proficient with Microsoft Office tools including Word, Strong Excel, and Outlook

**What We’re Looking For**:
Qualification and Experience
1+-years of Sales Operations experience related to the above responsibilities/accountabilities.
Excellent customer experience/service skillset with analytical and problem-solving abilities.
Experience with Salesforce preferred.
Willingness to learn our new systems and legacy systems at a fast pace.
Excellent oral and written communication skills are required; the ability to interact and collaborate with internal and external customers at all levels of management and staff globally.
A high degree of accuracy and management of heavy workload; understanding of contributions to the overall end to end process; possess a global perspective of how functions impact the company as a whole.
Knowledge of all Microsoft Office Products specifically Outlook, Excel, and Word.
Must be assertive to follow up on resolving issues; ability to multi-task in a fast-paced and ever-changing environment.
Must be able to work independently, be accountable for processes/tasks performed, and understand when an issue should be elevated to management.
Flexible to work in shifting schedules, primarily to match the US working hours and render overtime when there is a strong business need.
Must be willing to work in India Office during US working hours.
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

**Job ID**: 282901

**Posted On**: 2023-06-01

**Location**: Noida, Uttar Pradesh, India

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