International Bpo- Voice and Non-voice

1 month ago

Bengaluru, India Delphic Jobs Full time

**Job Description: Customer Support Representative**

**Position Overview**:
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will play a pivotal role in ensuring our customers' satisfaction and maintaining our reputation for outstanding service. You will serve as a direct point of contact for customers, addressing inquiries, resolving issues, and providing guidance with professionalism and empathy.

**Responsibilities**:

- **Issue Resolution**: Identify, troubleshoot, and resolve customer issues, ranging from technical queries to product inquiries. Collaborate with relevant teams to ensure timely resolution and follow-up, ensuring that the customer's concerns are resolved satisfactorily.
- **Product Knowledge**: Develop a deep understanding of our products, services, and processes to provide accurate and comprehensive information to customers. Keep up-to-date with product updates and changes to offer the most current assistance.
- **Documentation**: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our CRM system. This documentation will aid in tracking trends, improving processes, and ensuring consistent service quality.
- **Customer Education**: Empower customers by providing guidance on how to effectively use our products or services. Offer step-by-step instructions, tutorials, and resources to enhance their experience.
- **Collaboration**: Collaborate with cross-functional teams such as Sales, Product Development, and Technical Support to ensure seamless communication and alignment on customer-related matters.
- **Feedback Loop**: Act as the voice of the customer within the company by collecting feedback, suggestions, and insights from customer interactions. Contribute to the continuous improvement of products and services based on customer needs.

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Empathetic and patient approach to customer interactions.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to handle and de-escalate difficult situations with professionalism.
- Proficiency in using CRM software and other relevant tools.
- Prior experience in customer support or related roles is a plus.
- Flexibility to adapt to changing workflows and priorities.
- High school diploma or equivalent; higher education is a plus.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Collaborative and inclusive work environment.
- Health, dental, and vision insurance.
- Retirement savings plans.
- Paid time off and holidays.
- Opportunity for growth within the company.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹23,000.00 - ₹45,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Language**:

- English (required)

Expected Start Date: 15/08/2023

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