International Bpo- Voice and Non-voice
2 weeks ago
You’d act as the Brand Ambassador and will represent the brand through and through for the customers
**Responsibilities**:
Build relationships with the customers
Resolve for the customer queries in no time
Act on your feet and support the customers
Create awareness around Products
Promote offerings to the customer aligned with you
Respond to every customer query end-to-end
Take decisions on your feet to help the customer
Be the customer advocate and lead the interaction for them
**Requirements**:
Excellent spoken and written Englis Language Skills
Experience in International call and chat process
Good typing speed and accuracy
Understand the customer's emotions
Sharp eye for detail
Assertiveness
Confidence and ability to manage difficult conversations
Prepared to work in rotational shifts
Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
Ability to smoothly create awareness and cross-sell our products
High on accountability and ownership
Prepared to work from the office on all days of the week
Qualification
Graduate in any discipline|undergraduate with experience
0-8 years of experience in Voice|Non-Voice process
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per year
**Benefits**:
- Food provided
- Health insurance
- Internet reimbursement
- Paid sick time
Schedule:
- Day shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
**Language**:
- English (required)
Expected Start Date: 05/07/2023
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