Regional Operations Owner

2 months ago

Mumbai Maharashtra, India Renous Consulting Full time

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**Job Location: Mumbai**

**Job Type**:Permanent**

**Responsibilities**
- **
Facility Operations**:

- Oversee facility operations for a range of properties, including malls, commercial spaces, retail outlets, star properties, and premier gated residential properties.
- ** Vendor Management and Compliance**:

- Manage vendors, Annual Maintenance Contracts (AMC), and ensure compliance with established standards and agreements.
- ** Client Management**:

- Handle client relationships, including invoice processing, addressing client needs, and ensuring overall satisfaction.
- ** Quality Assurance**:

- Implement and maintain quality assurance measures, particularly focusing on soft services.
- ** Site Audit and Survey**:

- Conduct regular site audits and surveys to assess operational efficiency and identify improvement opportunities.
- ** Reporting and Documentation**:

- Prepare MIS & MMR reports to provide insights into operational performance and areas for enhancement.
- ** Training and Development**:

- Conduct training sessions for facilities staff, including induction and refresher programs.
- ** R&R Activities**:

- Organize and oversee Recognition and Reward (R&R) activities on-site.
- ** Client Communication**:

- Prepare and disseminate Minutes of Meetings (MOM) to enhance client communication and service delivery.
- ** Financial Responsibilities**:

- Manage attendance, salary, and budgeting processes, ensuring financial efficiency.
- ** Audit and Best Practices**:

- Ensure regular audit and adherence to best practices through daily briefings and site rounds.
- ** Billing Process**:

- Ensure timely billing from clients and validate attendance for accurate processing.
- ** Client Liaison and PR**:

- Maintain client liaison and foster positive public relations, addressing issues and escalations.
- ** Vendor Meetings**:

- Conduct regular meetings with vendors to ensure compliance with Statements of Work (SOW) and Service Level Agreements (SLA).
- ** Manpower and Supplies**:

- Oversee manpower recruitment and procurement of materials and supplies.
- ** Machinery Installation and Demonstration**:

- Coordinate the installation of machinery on-site and conduct demonstrations for staff.

**Qualifications**:

- 10+2 or Graduate with a high preference for a Bachelor's in Hotel Management (BHM) or equivalent.
- Minimum of 10 years of experience in Facility Management

**About the Client**:The client is a Facility Management Service provider.

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