Customer Care Executive

2 weeks ago


Mangalore, India Talent Corner HR Services Private Limited Full time

**Role and Responsibilities**
- Communicating with customers and helping in providing sales
- Handling escalation cases
- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy
- Achieving targets and building a team
- Making daily achievement reports of the team
- Participating in the design of call monitoring formats and quality standards
- Overseeing staff members and ensuring the accurate and timely invoicing of customers
- Helping the company in other roles as well
- Setting payment collection goals and targets for the department
- Creating and implementing a strategy to improve the collection of the team
- Implementing collection policies and procedures to avoid excessive outstanding credit
- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations
- Implementing deadlines for invoicing and payment collection
- Negotiating with customers in cases when non-payment occurs
- Preparing monthly feedback reports on payment collections
- Remaining informed of any legislative procedural training regarding debt collection
- Training and mentoring staff members in the Sales department
- Graduate in MBA/CFA
- Females preferred
- Experience with accounting software and knowledge of MS Office, Google Docs and Google sheets (preferred)

**Required Skills**:

- Excellent analytical skills and an eye for detail
- Outstanding leadership and managerial skills
- Strong time and people management skills
- Ability to work to strict deadlines
- Good verbal and written communication skills

**Educational Background**
- MBA/CFA

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Mangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Financial accounting: 2 years (required)
- invoice management: 2 years (required)
- Customer service: 2 years (required)
- payment collection: 2 years (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 93153 57395



  • Mangalore, India Alchemy Healthcare Full time

    **Customer Care Executive** - Basic computer skills. - Fluency in English, Kannada & Local languages. - Excellent communication skills. **Salary**: ₹8,000.00 - ₹12,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required)


  • Mangalore, India VictaMan Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...


  • Mangalore, India VictaMan Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...


  • Mangalore, India VictaMan Services Private Limited Full time

    Providing customers with information on products, services & offers - Take calls from customers and do outbound calling - Identifying customer needs - Taking customer calls and solving queries **Salary**: ₹21,000.00 - ₹26,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹14,000.00 - ₹16,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Kannada (required) **Speak with...


  • Mangalore, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to...


  • Mangalore, India TSG Solutions Pvt. Ltd. Full time

    About TSG Solutions: Designation: Customer Care Executive (work location - Ahmedabad) - Must possess excellent English verbal and written communication skills - Should have a typing speed of 25 - 30 words per minute - Must have ability to proactively understand customer issues and address it - Must have Customer Centric approach - Night shift - (9PM to...

  • Customer Care

    4 weeks ago


    Mangalore, India Victaman Services Pvt Ltd Full time

    Listen to customers' concerns, issues and questions. - Resolve customers' concerns and answer customers' questions to your best ability. - Maintain a positive attitude and calmly respond to customers' complaints. - Open new customer accounts. **Salary**: ₹10,959.68 - ₹16,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...


  • Mangalore, India Victaman Pvt Ltd Full time

    As a Customer Care Executive, your primary responsibility is to ensure high-quality customer service and satisfaction. You will serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests through various communication channels. Your goal is to provide exceptional support, resolve issues promptly, and build positive...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹14,000.00 - ₹16,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Tamil (required) **Speak with...


  • Mangalore, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - English (required) Work...

  • Customer Care Service

    4 weeks ago


    Mangalore, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone - Cab Facility only for Night shift **Salary**: ₹14,000.00 - ₹16,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...


  • Mangalore, India Shikshadarpana Full time

    Product Knowledge: Maintain a deep understanding of the bank's secured loan products, interest rates, terms, and conditions, ensuring accurate and up-to-date information is provided to customers - Risk Assessment: Conduct thorough risk assessments by analyzing credit reports, income verification, and collateral valuation to mitigate potential lending risks -...


  • Mangalore, India Quantean Full time

    The first point of contact with prospective loan clients - Promote the institution’s services and assisting clients in determining the most suitable loan to meet their financial objectives and needs - Evaluate and authorize the approval of business, real estate, or credit loans **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per...

  • Customer Service

    4 weeks ago


    Mangalore, India Nuon Connect Private Limited Full time

    Customer Service Executive/Co-ordinator - Voice and semi voice - Freshers can also apply - Salary Negotiable - English mandatory. **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Leave encashment - Life insurance - Provident Fund Schedule: - Morning shift Supplemental pay types: - Commission pay - Performance...


  • Mangalore, India Victaman Services Pvt Ltd Full time

    Providing customers with information on products, services & offers - Take calls from customers and do outbound calling - Identifying customer needs - Taking customer calls and solving queries **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to...


  • Mangalore, India VictaMan Services Private Limited Full time

    Providing customers with information on products, services & offers - Take calls from customers and do outbound calling - Identifying customer needs - Taking customer calls and solving queries **Salary**: ₹22,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to...