Customer Support Executive

3 weeks ago

Mangalore, India Victaman Pvt Ltd Full time

As a Customer Care Executive, your primary responsibility is to ensure high-quality customer service and satisfaction. You will serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests through various communication channels. Your goal is to provide exceptional support, resolve issues promptly, and build positive customer relationships.

Key Responsibilities:
Issue Resolution: Identify and resolve customer concerns effectively by providing accurate information, troubleshooting problems, and offering appropriate solutions.

Communication: Communicate effectively and empathetically with customers to understand their needs, convey information clearly, and ensure a positive customer experience.

Product/Service Knowledge: Develop a deep understanding of the company's products or services, staying up-to-date with changes or updates, and effectively communicate their features and benefits to customers.

Documentation: Accurately document customer interactions, concerns, and resolutions in the company's CRM (Customer Relationship Management) system to maintain a comprehensive customer database.

Escalation Handling: Escalate complex or unresolved customer issues to the appropriate department or supervisor, ensuring a smooth and efficient resolution process.

Customer Satisfaction: Strive to exceed customer expectations and enhance satisfaction by providing personalized and attentive service, actively seeking feedback, and implementing improvements when necessary.

Team Collaboration: Collaborate with other team members, including sales, technical support, and operations, to ensure a seamless customer experience and contribute to the overall success of the organization.

Targets and Metrics: Meet or exceed individual and team targets related to customer satisfaction, response time, resolution rate, and any other performance indicators set by the company.

Qualifications and Skills:

- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in customer service or a related role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Empathy and patience to handle customer concerns and difficult situations.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, adaptability, and willingness to learn and improve.
- Good knowledge of the company's products, services, and industry.
- Familiarity with customer service best practices and customer-centric approaches.

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

  • Customer Support Executive

    4 weeks ago

    Mangalore, India VictaMan Full time

    A customer service executive's role is to lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service **Salary**: ₹11,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance...

  • Customer Success Executive

    1 month ago

    Mangalore, India Qliclabs Full time

    **JOB DESCRIPTION** **Position**: **Job Title**:Customer Success Executive **Department**: Operations **Location**: K Tech Innovation Hub - IKP, Bejai, Mangaluru _(Development Center)_ **Organizational reporting and relationships**: **Reporting to**: Compliance Department **Overall purpose of the job**: **Job Descriptions**: - Customer Acquisition -...

  • Customer Care Executive

    4 weeks ago

    Mangalore, India VictaMan Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...

  • Customer Support Representative

    4 weeks ago

    Mangalore, India VictaMan Services Private Limited Full time

    handling customer concerns and complaints in a timely manner - informing customers of upcoming promotions or deals - establishing a positive rapport with all clients and customers in person or via phone - forming reports based on customer satisfaction statistics and helping their team to develop new skills - fixing appointments based on the availability of...

  • Technical Support Executive

    7 days ago

    Mangalore, India ARS Softech Full time

    Interact with Client(banking domain) for s/w implemenatation and support work, Have to be fluent in Kannada Language, Understand custoemr requirement and transmit it to development teamExperience : 0 - 2 YearsNo. of Openings : 2Education : Diploma, Any Bachelor DegreeRole : Technical Support ExecutiveIndustry Type : Call Centre / BPO / KPO / ITES / LPOGender...

  • Technical Support Executive

    2 weeks ago

    Mangalore, Karnataka, India ARS Softech Full time

    Interact with Client(banking domain) for s/w implemenatation and support work, Have to be fluent in Kannada Language, Understand custoemr requirement and transmit it to development teamExperience : 0 - 2 YearsNo. of Openings : 2Education : Diploma, Any Bachelor DegreeRole : Technical Support ExecutiveIndustry Type : Call Centre / BPO / KPO / ITES / LPOGender...

  • Customer Support Associate

    4 weeks ago

    Mangalore, India Tech Mahindra Full time

    Undergraduate/Graduates with or without any prior experience. - Should possess good communication skills in **Malayalam with decent English.**: - Should be comfortable working from office in rotational shifts **(24*7 & 6 days working ).**: - Demonstrates strong customer service orientation. - Ability to effectively communicate his/her thoughts in a...

  • Customer Care Executive

    1 month ago

    Mangalore, India VictaMan Services Private Limited Full time

    Listen to customers' concerns, issues and questions. - Resolve customers' concerns and answer customers' questions to your best ability. - Maintain a positive attitude and calmly respond to customers' complaints. - Open new customer accounts. **Salary**: ₹11,103.60 - ₹16,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...

  • Customer Care Executive

    1 month ago

    Mangalore, India Victaman Services Pvt Ltd Full time

    Listen to customers' concerns, issues and questions. - Resolve customers' concerns and answer customers' questions to your best ability. - Maintain a positive attitude and calmly respond to customers' complaints. - Open new customer accounts. **Salary**: ₹11,103.60 - ₹16,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...

  • Customer Service Executive

    4 weeks ago

    Mangalore, India Tech Mahindra Full time

    **Tech Mahindra BPO Voice Process** Position : Customer Care Executive Job Type : Full Time/ Contract - ROTATIONAL SHIFT Salary : 2.3 to 3 LPA **Immediate Joiners from Mangalore are Preferred** **Process Specifics**: - 24*7 environment. - Minimum qualification 10+2 or 10+3. - No leaves for the first 6 months of joining. - Freshers are eligible. - Work...

  • Customer Support

    1 month ago

    Mangalore, India NEO GUIDE Full time

    Freshers are eligible - Work From Office - Voice Process - Languages Required: Malayalam & English - 6 days working, rotational shifts and 1 weekly off (rotational) - Immediate joiners **Job Types**: Regular / Permanent, Fresher **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Ability to...

  • Customer Service Care

    4 weeks ago

    Mangalore, India VictaMan Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...

  • Customer Service Executive

    1 month ago

    Mangalore, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Tamil (required) Work Location:...

  • Customer Care Executive

    1 month ago

    Mangalore, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Kannada (required) Work...

  • Customer Service Executive

    1 month ago

    Mangalore, India Nuon Connect Pvt Ltd Full time

    JOB DESCRIPTION: 1. To call prospective clients with regards to all lines of insurance. 2. To give insurance related information to customers. 3. To probe prospects to take insurance from us by explaining our services clearly. 4. To advise present or prospective customers by answering incoming calls. 5. To handle all the documentation coordination of...

  • Sales Support Assistant

    1 month ago

    Mangalore, India TEKSALAH Full time

    **Position: Sales Support Assistant** **Qualification: Diploma / Graduate** **Job description and specifications.** - should provide support and assistance to the Sales Team Lead. - should make follow up calls to customers. - Assist and support Sales department in managing customer balances. - Assist Sales department in maintaining customer database. - It...

  • Sales Support Assistant

    1 month ago

    Mangalore, India TEKSALAH Full time

    **Position: Sales Support Assistant** **Qualification: Diploma / Graduate** **Job description and specifications.** - should provide support and assistance to the Sales Team Lead. - should make follow up calls to customers. - Assist and support Sales department in managing customer balances. - Assist Sales department in maintaining customer database. - It...

  • Customer Care Executive

    4 weeks ago

    Mangalore, India Talent Corner HR Services Private Limited Full time

    **Role and Responsibilities** - Communicating with customers and helping in providing sales - Handling escalation cases - Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy - Achieving targets and building a...

  • Customer Service Executive

    1 month ago

    Mangalore, India Orient Exchange & Financial Services Full time

    **EDUCATION**: - Graduates**LOCATION**: - Mangalore**Experience**: - Fresher**Salary**: - 1.8 CTC**Joining**: - Immediately- Customer Service and Cashier duties

  • Customer Service Executive

    4 weeks ago

    Mangalore, India Orient Exchange & Financial Services Full time

    EDUCATION : Graduates LOCATION : Mangalore Salary : 1.8 CTC Joining : Immediately Job Description: Customer Service and Cashier duties