Servicenow Ba

4 days ago

Pune Maharashtra, India Claidroid Full time

Pune, Maharashtra, India

Job Type

Full Time

Workspace

Hybrid

**About the Role**:
Seeking a seasoned ServiceNow Business Analyst with a deep understanding of Software Asset Management (SAM) and Hardware Asset Management (HAM). If you thrive on transforming business needs into high-value solutions, and have a minimum of 5 years of experience, relevant certifications, and a passion for driving digital transformation, we want you on our team

**Requirements**:
**Key Skills and Experience**:
**5+ years of hands-on experience** as a Business Analyst with a focus on **ServiceNow SAM/HAM** modules.
-Proven expertise in **ServiceNow platform** with **Certified Implementation Specialist - SAM** or **HAM** certifications highly preferred.
-Strong knowledge of **asset lifecycle management**, including software compliance, audit readiness, contract management, and hardware inventory tracking.
-Experience in **requirements gathering**, process mapping, and translating business needs into technical solutions on the ServiceNow platform.
-Proficiency in conducting **data analysis**, report generation, and creating custom dashboards to enhance asset management insights.
-Demonstrated ability to work with **stakeholders** to optimize and automate SAM/HAM processes, ensuring alignment with business objectives.
-Prior experience in leading workshops, training sessions, and user acceptance testing (UAT).
-Familiarity with integrating SAM/HAM with other ServiceNow modules, such as **ITSM** and **ITOM**.
-Excellent problem-solving skills, attention to detail, and a proactive approach to identifying improvement areas.

**Role Responsibilities**:
-Lead the **implementation and enhancement** of ServiceNow SAM/HAM solutions for various global clients.
-Collaborate with cross-functional teams to gather and analyze business requirements, aligning them with best practices.
-Develop detailed documentation, including **business requirements, process flows, user stories, and test cases**.
-Provide ongoing support, troubleshooting, and optimization of ServiceNow SAM/HAM configurations.
-Ensure compliance with software licensing agreements and effective management of hardware assets to minimize risks and costs.

**About the Company**:
Claidroid Technologies stands at the forefront of digital transformation, specializing in a comprehensive spectrum of Enterprise Service Management and Enterprise Security Management solutions. Our expertise includes ServiceNow Proficiency, Identity and Access Management (IAM), Customer Identity and Access Management (CIAM), and Identity as a Service (IDaaS), among others. Integrating the best of on-site and offshore resources, we strive to meet and exceed our clients' evolving needs.

With our headquarters in India, we've broadened our reach by establishing Claidroid Technologies Oy in Helsinki, Finland, and Claidroid Technologies Americas LLC in the USA. Our expansion aims to deliver our bespoke services to a wider audience across these regions.

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