ServiceNow BA

3 weeks ago

Pune, India Claidroid Full time

Join Claidroid Technologies as a ServiceNow Business Analyst – SAM/HAM


Are you a seasoned ServiceNow Business Analyst with a deep understanding of Software Asset Management (SAM) and Hardware Asset Management (HAM) ? Do you thrive on transforming business needs into high-value solutions? If you have a minimum of 5 years of experience , relevant certifications, and a passion for driving digital transformation, we want you on our team


Location : Pune/Hybrid


Key Skills and Experience:

  • 5+ years of hands-on experience as a Business Analyst with a focus on ServiceNow SAM/HAM modules.
  • Proven expertise in ServiceNow platform with Certified Implementation Specialist - SAM or HAM certifications highly preferred.
  • Strong knowledge of asset lifecycle management , including software compliance, audit readiness, contract management, and hardware inventory tracking.
  • Experience in requirements gathering , process mapping, and translating business needs into technical solutions on the ServiceNow platform.
  • Proficiency in conducting data analysis , report generation, and creating custom dashboards to enhance asset management insights.
  • Demonstrated ability to work with stakeholders to optimize and automate SAM/HAM processes, ensuring alignment with business objectives.
  • Prior experience in leading workshops, training sessions, and user acceptance testing (UAT).
  • Familiarity with integrating SAM/HAM with other ServiceNow modules, such as ITSM and ITOM .
  • Excellent problem-solving skills, attention to detail, and a proactive approach to identifying improvement areas.


Role Responsibilities:

  • Lead the implementation and enhancement of ServiceNow SAM/HAM solutions for various global clients.
  • Collaborate with cross-functional teams to gather and analyze business requirements, aligning them with best practices.
  • Develop detailed documentation, including business requirements, process flows, user stories, and test cases .
  • Provide ongoing support, troubleshooting, and optimization of ServiceNow SAM/HAM configurations.
  • Ensure compliance with software licensing agreements and effective management of hardware assets to minimize risks and costs.


What We Offer:

  • Work with cutting-edge technologies in a dynamic and innovative environment that encourages creativity and continuous learning.
  • Opportunities for career growth and professional development through mentorship, training, and exposure to global projects.
  • A competitive salary and benefits package that rewards your skills and dedication.
  • A collaborative work culture that values teamwork, integrity, and a drive for excellence.


Why Claidroid Technologies? At Claidroid Technologies, we pride ourselves on our expertise in Enterprise Service Management and Enterprise Security Management . Our focus on ServiceNow , IAM , CIAM , and IDaaS allows us to drive impactful solutions for our clients. Headquartered in India with strategic expansion in Helsinki, Finland , and the USA , we are committed to innovation and excellence, offering a collaborative work environment that fosters growth.


Be part of our exciting journey as we expand our global footprint. We’re looking for dynamic professionals who are ready to make a difference


  • Apply now to join our team and help shape the future of digital transformation

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