Customer Support Agent

3 weeks ago


Remote, India GetMega Full time

**What would you be doing?**
- Handling complaints and reading out a solution
- Interacting with our users and resolving issues in the best way possible
- Interacting with people from different teams to help them understand issues faced by our users and help shape our policies and process
- Working on ensuring that all contacts are handled within the defined TAT with a focus on CSAT and quality metrics.

**Superpowers you'll need to be a success in this role?**
- 2024 and before graduates can apply.
- Strong written and verbal (English & Hindi) communication skills. Knowledge of any regional language is a plus.
- Flexible to work in rotational shifts and week-offs.
- Open to take on additional responsibilities, if needed.

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: Remote

**Speak with the employer**
+91 7267052255



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