Client Servicing Executive

2 weeks ago


Noida, India Gemeria India Pvt. Ltd. Full time

Regular follow-up with customers on product sales, payment and market enhancing activities.
- Social Media Management
- Handle all queries and work closely with Clients.
- Oversee day-to-day social media communication including responding to queries on any social media messages, comments, etc.
- Support customers by providing helpful information, on various platforms.
- Answering queries related to website orders/products via Whatsapp.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
- Taking hair trial appointments and consulting & demonstrating our product,
- Utilizing strong forwarding, market knowledge, provide front-line support to ensure customer satisfaction with our product
- Support customers by providing helpful information, answering queries, responding to complaints
- Close cooperation with the operational and production team
- Customer retention
- Gemeria is Luxury Hair Extensions e-commerce Brand in India. We provide hair extensions using only Indian Temple hair, which is of high quality in the market. We are already exporting human hair extensions for past 10 years under our Parent company Tyagi Exports. We just don't sell by labeling the hair, we make the hair extensions from collected hair of South Indian temples.
- Full control of the production process allows us to create premium hair extensions and wigs. We want to empower all women to look and feel more confident with their looks through our wide variety of premium-quality hair extensions which is for everyone, catering to people of all ages, ethnicities, and hair types offering unmatched durability & usability.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Work from home

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Greater Noida - Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you know how to retain customers ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)


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