Operations Executive

4 weeks ago


Majiwada Thane Maharashtra, India Sorbe Biotechnology India Pvt. Ltd. Full time

**Job Title**: Operations Executive

**Department**: Operations/Customer Support

**Location**: Majiwada, Thane

**Experience**: 2-3 years (Experience in the manufacturing industry is an advantage)

**Gender Preference**: Male

**Age Range**: 25-35

**Key Responsibilities**:
1. **Customer Management**:

- Serve as the primary point of contact for customers regarding orders, dispatches, and issue resolution.
- Address and resolve customer inquiries and complaints in a professional and timely manner.
- Keep customers informed about order status, material readiness, and dispatch dates.

2. **Order Processing**:

- Log and process purchase orders received from customers accurately and promptly.
- Coordinate with internal teams to ensure timely fulfillment of orders.

3. **Dispatch Coordination**:

- Prepare and send dispatch details to customers, including shipping schedules and tracking information.
- Collaborate with the logistics team to ensure smooth and timely dispatch of goods.

4. **Documentation Management**:

- Generate and send invoices, Certificates of Analysis (COA), and other required documents to customers.
- Maintain accurate records of orders, dispatches, and customer communication.

5. **Operational Coordination**:

- Act as a liaison between the production team and customers to communicate production timelines and material availability.
- Ensure customers are updated on delays or changes in dispatch schedules.

6. **Day-to-Day Operations**:

- Handle routine operations related to customer support and order fulfillment.
- Monitor and manage order pipelines to avoid delays or backlogs.

7. **Data Management and Reporting**:

- Use **Microsoft Excel & ERP**to maintain and analyze order and dispatch data.
- Prepare regular MIS reports for management review.

8. **Process Improvement**:

- Suggest and implement improvements to enhance customer experience and operational efficiency.
- Stay updated with industry best practices and customer service trends.

**Required Skills and Qualifications**:

- **Educational Qualification**:
Bachelor’s degree in Business Administration, Commerce, or related fields.
- **Experience**:

- 2-3 years in a similar role within the manufacturing industry (preferably in chemical manufacturing).
- Experience in customer handling and operational roles is essential.
- **Technical Skills**:

- Proficiency in **Microsoft Excel** (Advanced Excel skills, including pivot tables, VLOOKUP, HLOOKUP, and data visualization).
- Knowledge of ERP systems is a plus.
- **Soft Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving and organizational abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Young, dynamic, and eager to excel in operational roles.
- Previous experience in managing customer-facing roles and handling operational tasks in a manufacturing company.
- Detail-oriented and proactive in addressing operational challenges.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Overtime pay

**Experience**:

- Operations: 3 years (required)

Work Location: In person


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