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Inbound Customer Service Representative
3 weeks ago
**Job Description - Executive - Inbound Calling**
**Location - J P Nagar - Banglore**
**Working Days: Monday to Friday**
**Working Hours
- 9.30am - 6.30pm**
**Language - Hindi and Punjabi (mandatory)**
**Key Results**:
- Establishing the trust and relationship with our users
- Taking ownership of the problem and resolving them in a timely manner
- Excellent communication and presentation skills
- Humble and empathetic towards low-income smartphone users to try understand and solve their issues using our product
**Key Activities**:
- Handle a large volume of inbound calls in a timely manner
- Identify the needs of customers, resolve issues, and provide solutions.
- Meet personal targets and work towards meeting team targets.
- Keeping a record of all of the interactions and details of the action taken
- Interact with internal team members to discuss and escalate specific customer queries
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team until issue is resolved
- Proactive approach towards support
**Areas of responsibility**:
- Daily tracker update on calls and messages from different channels
- Average Resolution Time (ART) to be maintained
- Resolve issue as per the Customer Service Agreement and escalate in proper way according to escalation matrix
**Job Types**: Full-time, Permanent
Pay: Up to ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you have experience in Outbound or Inbound Calling
- Do you Speak Hindi and Punjabi
- Current CTC
- Expected CTC
- Notice Period
- Current Location
Work Location: In person
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