Collection Associate

2 weeks ago

Chennai, India Naman Staffing Full time

**Job Description**:
**Job Details**

**Position **:Collection Associate

**Job Location **:Chennai

**About the company**:
One of the leading names in EPC segment

**Job Requirement**:

- Responsible for all credit management activity within a designated portfolio of country accounts.
- Coordinates cash collection and commercial activities to ensure positive relationship established within assigned customer base, and develop positive and progressive relationships to ensure customers pay to established country / regional team
- Controls key debtor performance within assigned portfolio - DSO, Aged debt and bad debt to ensure full adherence to stretched targets within assigned customer base. Makes core use of the telephone as a communication medium to ensure appropriate contacts made v plan.
- Plays active role in achieving consistent year on year DSO reduction and seeks to fully maximise business cash flow.
- Seeks and delivers innovative means of DSO improvement between country business and the customer - enhancing partnership arrangements with customers, including customer visits. Debt resolution negotiations and enforcement of business agreed credit limits and terms.
- Seeks to reduce customer queries by acting as customer advocate and proactively reduces root cause issues that affect customer. Able to network cross market sectors as and when required.
- Works together with country Sales teams and Managers /Shared Services teams to:

- Initiate steps to deal with billing queries where these have effect on accounts and payments.
- Prevent of bad debt and undue risk exposure on major accounts.
- Develop effective and co-ordinated major accounts strategies and facilitation of subsequent servicing of these accounts.
- Provide sales management with all necessary assistance by way of expertise involving customer payment terms and invoicing options.
- Perform comprehensive analysis of business warehouse / objects reports to understand trends, and develop appropriate programmes.
- Uses Telecredit and other CRM functionality to ensure customer activities captured, tracked and resolved in a smooth and professional manner.
- Implements DSO BCP within personal portfolio, ensuring highly effective leverage of key principles.
- Works in partnership with FiCo ensure in country / a regional input incorporated within plans and ensures full compliance to legal and regulatory demands.

**Contact Person **:Zalak Shah

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