Cse (Customer Support Executive)
1 month ago
**Position Overview**:
**Responsibilities**:
- Provide technical support to customers experiencing software, hardware, or network-related issues.
- Troubleshoot and resolve technical problems promptly, escalating complex issues to the appropriate teams when necessary.
- Guide customers through troubleshooting steps to diagnose and resolve technical issues independently.
- Document and track customer inquiries and technical issues in the ticketing system, ensuring accurate and detailed records of all interactions.
- Collaborate with other internal teams, including Engineering and Product Development, to communicate customer feedback and contribute to product improvement.
- Assist with the creation and maintenance of knowledge base articles and support documentation to empower customers to resolve common issues independently.
- Provide proactive communication to customers regarding service disruptions, maintenance activities, and product updates.
- Continuously stay updated on product features, industry trends, and best practices in technical support to enhance service delivery.
**Qualifications**:
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Proficiency in troubleshooting technical issues and providing step-by-step guidance to users.
- Excellent communication skills, with the ability to explain technical concepts clearly and effectively to non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service experiences.
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9044654544
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