Cse (Customer Support Executive)

1 month ago


Varanasi Uttar Pradesh, India Navodit Foundation Full time

**Position Overview**:
**Responsibilities**:

- Provide technical support to customers experiencing software, hardware, or network-related issues.
- Troubleshoot and resolve technical problems promptly, escalating complex issues to the appropriate teams when necessary.
- Guide customers through troubleshooting steps to diagnose and resolve technical issues independently.
- Document and track customer inquiries and technical issues in the ticketing system, ensuring accurate and detailed records of all interactions.
- Collaborate with other internal teams, including Engineering and Product Development, to communicate customer feedback and contribute to product improvement.
- Assist with the creation and maintenance of knowledge base articles and support documentation to empower customers to resolve common issues independently.
- Provide proactive communication to customers regarding service disruptions, maintenance activities, and product updates.
- Continuously stay updated on product features, industry trends, and best practices in technical support to enhance service delivery.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Proficiency in troubleshooting technical issues and providing step-by-step guidance to users.
- Excellent communication skills, with the ability to explain technical concepts clearly and effectively to non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service experiences.

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9044654544



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