Telecaller

2 months ago

Gurugram Haryana, India Webetechies Private Limited Full time

Telemarketer or Customer Service Representative is responsible for making outbound calls or receiving inbound calls to engage with customers, sell products or services, gather information, or provide customer support. The role involves a variety of tasks depending on the specific job and industry, but here is a general overview of a telecaller job profile:
Key Responsibilities:
Making Outbound Calls:
Contact potential customers (leads) to introduce products or services.

Conduct surveys or market research by calling people to gather opinions or feedback.

Generate sales by convincing customers to purchase products or services.

Handling Inbound Calls:
Respond to customer inquiries, resolve complaints, and provide information about products/services.

Assist with issues related to orders, payments, or returns.

Maintain a positive attitude while handling customer complaints or issues.

Sales and Lead Generation:
Identify new sales opportunities and pitch relevant products to clients.

Qualify leads and pass them to the sales team or directly close sales.

Track calls and maintain a database of customer interactions.

Follow-up Calls:
Follow up with clients on previous calls to ensure satisfaction, collect feedback, or remind them of pending actions.

Close sales by discussing payment options and finalizing terms.

Maintain Records:
Update customer information in CRM systems or databases.

Document call outcomes, customer interactions, and sales conversions.

Achieving Targets:
Meet or exceed sales quotas or performance goals.

Consistently follow up with leads to maximize sales opportunities.

Provide Information:
Explain product features, benefits, and promotions to customers.

Answer any customer queries and provide clear, accurate information.

Skills and Qualifications:
Communication Skills: Excellent verbal communication, with the ability to convey information clearly and effectively.

Listening Skills: Ability to listen to customers, understand their needs, and offer relevant solutions.

Persuasion Skills: The ability to influence and convince potential customers to take action.

Problem-Solving: Ability to resolve customer concerns or issues in a professional and timely manner.

Patience and Resilience: Handling rejection and remaining patient with difficult customers.

Multitasking: Managing multiple customer calls and tracking interactions simultaneously.

Technical Proficiency: Familiarity with customer relationship management (CRM) software, and basic office software (MS Office, Google Docs, etc.)

Job Requirements:
Education: A high school diploma or equivalent is generally required. A bachelor's degree may be preferred for certain positions, especially in B2B sales.

Experience: Prior experience in telecalling, sales, or customer service may be preferred but is not always necessary, especially for entry-level positions.

Fluency in Language: Proficiency in the language required for the region or customer base (e.g., English, Hindi etc.).

Working Hours: Telecalling roles often require flexible working hours. This can include night shifts, especially in global or BPO companies that deal with international clients.

Work Environment:
Office-based: Typically, telecallers work from an office, although remote work is becoming more common in certain industries.

BPO or Call Centers: Many telecallers work in call centers where they interact with clients over the phone.

Sales-Driven or Support-Based: The nature of the calls may differ based on whether the role is focused on sales or customer service.

Career Progression:
Senior Telecaller: After gaining experience, telecallers may move into more senior roles, such as team leaders or supervisors.

Sales/Customer Support Manager: With further growth, they may transition into managerial roles overseeing teams of telecallers.

Sales Executive: Moving to direct sales or account management.

**Benefits**:
Commissions and Bonuses: Sales-focused telecalling roles often offer performance-based incentives, like commissions and bonuses.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Fixed shift

Supplemental Pay:

- Commission pay
- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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