Customer Relations Representative

6 days ago


Ghaziabad Uttar Pradesh, India Epothane Civelec Engineers Pvt. Ltd. Full time

**About Company**:
We, M/s Epothane Civelec Engineers Pvt. Ltd. are one of the leading manufacturers of Epoxy Cast Components for Transformers & Control Panels in Medium Voltage Application.

Education: Any Graduate & Above.

Experience: 02-03 yrs

**JOB Responsibilities**:

- Generating new enquiries.
- Receiving enquiries from customers.
- Maintaining Enquiry Register.
- Preparing and Sending Sales Quotations to customers.
- Converting them into Contract Review and explaining it to the team.
- Getting completed Contract Reviews.
- Sending Order Confirmation to the Customer.
- Communicating with the customer if any query during production.
- Communication with the customer for order acceptance acknowledgement & dispatch details intimation.
- Taking Feedback from the customer.
- Receiving customer complains.
- Conveying customer with the CAPA against any complain.
- Maintaining Dispatched Register.
- Getting enough orders to maintain the targeted Sales Revenue.
- Sales Forecasting and Planning.
- Payment Collection from the Customer.
- Collecting Road Permit or any other statutory compliance document.
- Maintaining customer files.
- Maintaining approved transports
- Responsible for maintaining 5S in his work station
- Payment Collection from the Customer on their respective Due Date
- Customer Service w.r.to Dispatch & Order Processing
- Acknowledging Customer for their dispatches and Sales Order Receipt
- Making daily Dispacth Schedule as per Dispatch Dates conveyed by PPC Exec.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 3 years (preferred)

Work Location: In person



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