Customer Care Executive
6 months ago
As a Customer Care Executive will play a crucial role in addressing and resolving customer queries related to Postpaid and Prepaid services. This position requires individuals with a strong background in customer service and effective communication skills.
**Responsibilities**:
1. Customer Query Resolution:
- Address and resolve customer inquiries and concerns regarding Postpaid and Prepaid services.
- Ensure timely and accurate information is provided to enhance customer satisfaction.
2. Communication Excellence:
- Maintain excellent communication skills to interact with international customers.
- Ensure clarity and professionalism in all customer interactions.
3. Shift Flexibility:
- Adhere to 24*7 rotational shift timings to provide seamless support to customers.
- Work efficiently in a dynamic and diverse work environment.
4. Interview Process:
- Participate in virtual interviews, including HR and Operations rounds, to demonstrate your skills and suitability for the role.
**Pickup and drop facilities for employees.**
**Requirements**:
- 6 Month of experiance in customer service
- Ability to work in a 24*7 rotational shift environment.
- Excellent communication skills for international voice interactions.
Work Location:
LOMA IT Park, Ghansoli
Note:
This position requires employees to work from the office.
**Job Types**: Full-time, Fresher
**Salary**: ₹30,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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