Customer Service Executive

5 days ago


Gurugram Haryana, India Intenim technologies pvt ltd Full time

Customer Support Executive Duties:
*Maintain excellent customer satisfaction and review support tickets for appropriate resolution

*Provide customer support through phone and chat

*Work with other departments to resolve customer issues in a timely manner

*Serve as a point of contact for customer support and complaints

Proactively identify, investigate, and resolve recurring customer support issues

*Maintain appropriate documentation and records of customer interactions

*Maintain appropriate files regarding each customer interaction

*Proactively gather and utilize customer feedback and suggestions

*Review customer satisfaction reports to ensure customers are satisfied with the support they receive

*Contribute to the development of future customer support processes

*Communicate effectively with peers and managers

*Communicate to customers during outbound phone calls

Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:
*Answer inbound customer calls

*Handle renewals and cancellations

*Provide account information and status

*Provide workflow assistance

*Manage all customer issues and requests

*Develop and improve customer experience

*Work with IT and Finance teams to resolve customer issues

Manage complaints

Requirements And Skills:
Bachelor’s degree in business, computer science or engineering

2+ years of experience in commercial support

Excellent verbal and written communication, analytical and problem-solving skills

Strong customer service skills

Strong interest in IT or construction products

Knowledge of Excel, Word, and PowerPoint

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7042324548



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