
Collections Officer
2 weeks ago
**Job Description: Collections Specialist**
**Position** Collections Specialist
**Experience**: Minimum 4 years
**Location**: Gurugram
**Employment Type**: Full-Time
**About the Role**:
**Key Responsibilities**:
- **Collection Management**:
- Manage and execute the collection process for B2B and B2C accounts.
- Ensure timely follow-ups on overdue accounts to meet collection targets.
- **Client Relationship**:
- Build and maintain strong client relationships to ensure smooth communication and resolution of payment issues.
- Address client concerns professionally while striving for win-win outcomes.
- **Account Reconciliation**:
- Analyze and reconcile customer accounts to identify discrepancies and resolve payment disputes.
- Collaborate with internal teams to ensure billing accuracy.
- **Reporting and Analysis**:
- Monitor and report collection performance and key metrics to management.
- Generate reports on outstanding payments, collection status, and delinquent accounts.
- **Compliance**:
- Ensure adherence to company policies and legal regulations for collection practices.
- Maintain accurate records of all collection efforts and communications.
**Key Requirements**:
- **Experience**: Minimum 4 years of experience in B2B and B2C collections.
- **Skills**:
- Strong negotiation and communication skills.
- Proficiency in handling customer escalations and resolving disputes.
- Analytical skills for account reconciliation and reporting.
- **Knowledge**:
- Understanding of credit policies, invoicing, and payment terms.
- Familiarity with collection tools and CRM systems.
- **Education**: Bachelor’s degree in Business, Finance, or a related field preferred.
**What We Offer**:
- Competitive salary and performance-based incentives.
- Opportunity to work in a dynamic and fast-paced environment.
- Professional growth and development opportunities.
- Supportive and collaborative work culture.
**Job Types**: Full-time, Permanent
Pay: ₹50,000.00 - ₹70,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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