Front Desk Executive

6 months ago

Colaba Mumbai Maharashtra, India Backpacker Cowies Full time

Understanding of the hospitality/ hotel industry, various functions in the sector, human resource (both white and Blue collar) requirements, vendor management, guest relations. Housekeeping, R&M etc
- Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view.
- Understanding of hotel launches, setups, day to day operations, staff fulfillments etc.
- Understanding of various departments including front desk, housekeeping, f&b and experiences.
- Understanding of task based SOPs / TATs, vendor negotiations/ management etc.
- Performing various quality audits pertaining to infrastructure, services, staffs, operations, etc to ensure high service quality standards on a timely basis.
- Handle complaints, settling disputes and resolving grievances and conflicts, or otherwise negotiating with others.
- Interacts with customers to obtain feedback on quality of products, service levels and overall satisfaction.
- Ensuring cost effectiveness and aligning co-staffs as per company defined procedures and policies.
- Liasing with various departments sucha as local police, health /fire /safety departments, local vendors, etc & ensuring a cordial relationship.
- Coordinating with other departments within the company to help resolve issues.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Ability to Commute:

- Colaba, Mumbai, Maharashtra (required)

Ability to Relocate:

- Colaba, Mumbai, Maharashtra: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**

+91 8708642283

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