Patient Care Executive

2 weeks ago


Bengaluru, India Portea Medical Full time

Job Description: Patient Care Executive (Pharma Company)

Position Overview: We are seeking a highly motivated and compassionate individual to join our team as a Patient Care Executive in our esteemed pharmaceutical company. As a Patient Care Executive, you will be responsible for providing exceptional patient care services, building strong relationships with patients, and supporting them throughout their treatment journey. Your dedication to patient satisfaction and your ability to handle complex situations with empathy and professionalism will be key to your success in this role.

Key Responsibilities:
Patient Care Support:Provide exceptional customer service to patients, ensuring their needs are met promptly and effectively.
Answer inquiries, address concerns, and provide accurate information about our pharmaceutical products and services.
Act as a reliable point of contact for patients, assisting them with medication adherence, therapy management, and any other related issues.
Collaborate with healthcare professionals to ensure seamless coordination of patient care and optimize treatment outcomes.

Patient Education and Counseling:Educate patients on proper medication usage, potential side effects, and any necessary precautions to ensure their safety and well-being.
Offer counseling and emotional support to patients, promoting adherence to treatment plans and addressing any concerns or anxieties they may have.
Provide guidance on lifestyle modifications, diet, and exercise routines to enhance treatment effectiveness and overall patient health.

Patient Data Management:Accurately record and maintain patient information, medical histories, and treatment details in compliance with privacy regulations and company policies.
Use electronic health record systems and other relevant software tools to organize and manage patient data effectively.
Generate reports and analyze data to identify trends, monitor patient outcomes, and make recommendations for improvements in patient care services.

Collaborative Teamwork:Collaborate with internal teams, including medical representatives, pharmacists, and healthcare providers, to ensure optimal patient care delivery.
Participate in cross-functional meetings and contribute to the development of patient-centric strategies and initiatives.
Actively share knowledge, insights, and best practices with colleagues to promote continuous improvement and excellence in patient care.

Qualifications and Skills:

- Bachelor's degree in Science, Pharmacy, Nursing, or a related field.
- Previous experience in a patient care or customer service role, preferably within the pharmaceutical industry.
- Excellent interpersonal and communication skills, with the ability to empathize and connect with patients from diverse backgrounds.
- Strong organizational skills and attention to detail, ensuring accurate and timely documentation.
- Knowledge of medical terminology, pharmaceutical products, and healthcare regulations.
- Proficiency in using electronic health record systems and other relevant software tools.
- Ability to work in a fast-paced environment, handle multiple priorities, and adapt to changing situations.
- Demonstrated commitment to patient satisfaction and delivering high-quality care.

**Salary**: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Speak with the employer**
+91 8006851037
Expected Start Date: 01/07/2023



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