Ndr (Non Delivery Response) Executive
3 months ago
**Key Responsibilities**:
1. Order Confirmation:
- Contact customers to confirm orders and verify delivery details.
- Ensure all customer information is accurate and up-to-date in the system.
- Address any customer queries or concerns regarding their orders.
2. Non-Delivery Report (NDR) Management:
- Follow up on orders that have not been delivered.
- Investigate the reasons for non-delivery and provide solutions to ensure prompt delivery.
- Coordinate with the logistics team to resolve delivery issues.
3. Customer Support for Order Placement:
- Guide customers through the order placement process, answering any questions they may have.
- Ensure a smooth and efficient order placement experience for customers.
4. Customer Relationship Management:
- Maintain a positive and professional demeanor when interacting with customers.
- Build and maintain strong relationships with customers to ensure repeat business.
- Provide feedback to the management team on customer preferences, issues, and trends.
5. Data Entry and Record Keeping:
- Accurately input order details and customer information into the system.
- Maintain records of customer interactions, orders, and follow-up actions.
- Generate reports on order status, customer feedback, and NDRs as required.
**Qualifications**:
- High school diploma or equivalent; a degree in any field is a plus.
- Proven experience in a customer service or tellecalling role.
- Excellent verbal communication skills in English, Hindi
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer relationship management (CRM) software and other related tools.
- Ability to work independently and as part of a team.
**Skills Required**:
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Good organizational skills and the ability to handle pressure.
- Empathy and patience when dealing with customers.
- Basic knowledge of Microsoft Office (Word, Excel) and CRM software.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
**Experience**:
- NDR Executive: 2 years (preferred)
- Sales support: 2 years (preferred)
- RTO: 2 years (preferred)
- Abundant Recovery: 2 years (preferred)
Work Location: In person
Expected Start Date: 21/09/2024
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