Ndr Executive
2 months ago
Prakriti Essentials LLP is an organization located in Mohali, Punjab and is a part of FMCG industry which deals in various products and sells them through various different e
- commerce platforms. The job profile for which the organization is hiring for **NDR Executive**
**Key Responsibilities**:
- Handling outbound and inbound calls.
- Excellent communication (Calls/mails) and problem-solving skills.
- Tracking daily dispatched shipments to ensure all shipments are getting delivered on a given TAT.
- Tracking and reporting delayed shipments with reasons.
- Helping customers/callers with our product-related queries.
- Communicating with logistic vendors to close maximum waybill numbers.
- Expert in Abundant card recovery.
- Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
- Gather customer feedback, suggestions, and insights to identify areas for improvement and help enhance the overall customer experience.
- Checking Cred orders to arrange the delivery on time.
- Checking duplicate orders and making calls to customers for order confirmation.
- NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics.
- Follow-ups for delivery and maintaining RTO refunds.
- Excellent command on excels formulas.
**Requirements**:
- A minimum of 2-3 years of experience
- Excellent technical and communication skills
- Familiarity with CRM and lead management software
- Must be a team player with multitasking ability and goal oriented
- Outstanding relationship-building skills
- Active skills to understand and address customer needs.
- Strong communication Skills.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Experience**:
- NDR Executive: 2 years (preferred)
- Customer support: 2 years (preferred)
- Abundant card recovery: 2 years (preferred)
- Customer Handling: 2 years (preferred)
Work Location: In person
-
Ndr (Non Delivery Response) Executive
2 months ago
Mohali, Punjab, India Prakriti Essentials LLP Full time**Key Responsibilities**: 1. Order Confirmation: - Contact customers to confirm orders and verify delivery details. - Ensure all customer information is accurate and up-to-date in the system. - Address any customer queries or concerns regarding their orders. 2. Non-Delivery Report (NDR) Management: - Follow up on orders that have not been delivered. -...
-
E-commerce Executive
2 months ago
Mohali, Punjab, India Prakriti Essentials LLP Full time**Primary Responsibilities**: - **COD Confirmation Calls**:Conducting confirmation calls for Cash on Delivery (COD) orders to ensure order authenticity and reduce cancellations - **NDR Calls**: Managing Non-Delivery Report (NDR) calls to resolve issues related to undelivered shipments, ensuring timely communication and resolution. - **Undelivered Shipment...
-
Purchase & Dispatch Executive
1 month ago
Mohali, Punjab, India Prakriti Essentials LLP Full time**JD for Purchase & Dispatch Executive** The Purchase & Dispatch Executive is responsible for managing the procurement of goods and services, maintaining vendor relationships, overseeing inventory, and coordinating the dispatch of products to customers. The role ensures the timely and cost-effective purchase of goods and services and handles dispatch...
-
Dispatch Executive
5 months ago
Mohali, India dr. Aggarwal's Ayurvedic Centre Full timeLooking at dispatch, creating excel sheets, confirmation of couriers & Calling at NDR. trying to increase delivery ratio by telling in advance to customers. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Ability to Commute: - Mohali,...
-
Operation Executive
5 months ago
Choti Baradari, Jalandhar, Punjab, India Palak Stark Pvt. ltd. Full timeCalling on NDR Sheets - Track Orders & update in the sheet. - Reslove clients queries regarding the Orders - Keep records of all the orders shipped. - Update sheets daily **Salary**: ₹12,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Ability to Commute: - Choti...