Ndr Executive

Prakriti Essentials LLP is an organization located in Mohali, Punjab and is a part of FMCG industry which deals in various products and sells them through various different e
- commerce platforms. The job profile for which the organization is hiring for **NDR Executive**

**Key Responsibilities**:

- Handling outbound and inbound calls.
- Excellent communication (Calls/mails) and problem-solving skills.
- Tracking daily dispatched shipments to ensure all shipments are getting delivered on a given TAT.
- Tracking and reporting delayed shipments with reasons.
- Helping customers/callers with our product-related queries.
- Communicating with logistic vendors to close maximum waybill numbers.
- Expert in Abundant card recovery.
- Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
- Gather customer feedback, suggestions, and insights to identify areas for improvement and help enhance the overall customer experience.
- Checking Cred orders to arrange the delivery on time.
- Checking duplicate orders and making calls to customers for order confirmation.
- NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics.
- Follow-ups for delivery and maintaining RTO refunds.
- Excellent command on excels formulas.

**Requirements**:

- A minimum of 2-3 years of experience
- Excellent technical and communication skills
- Familiarity with CRM and lead management software
- Must be a team player with multitasking ability and goal oriented
- Outstanding relationship-building skills
- Active skills to understand and address customer needs.
- Strong communication Skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Experience**:

- NDR Executive: 2 years (preferred)
- Customer support: 2 years (preferred)
- Abundant card recovery: 2 years (preferred)
- Customer Handling: 2 years (preferred)

Work Location: In person