Customer Support Agent
6 months ago
Outbound call process (min. 100 - 120 calls in a day).
- Completing 3 hours connected call duration by the day end.
- Responsible for the student Help/ issues over calls.
- Grievance handling/ query handling based on the academics and curriculum.
- Taking feedback from the students.
- Handling escalations & cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹24,000.00 per month
Schedule:
- Day shift
- Fixed shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Gurgaon, Haryana (required)
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (required)
**Speak with the employer**
+91 8851286915
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